Night Service Manager

Rhg; København; On-site; DKK 379,000 - 536,000; Full time

Job summary

Radisson Blu Scandinavia Hotel Copenhagen is seeking a dedicated Night Service Manager to lead the hotel operations during the night shift and ensure exceptional service. The role oversees guest check-in/out, safety, guest inquiries, and night audits, working with a proactive team to uphold the Yes I Can spirit after hours.

You will need strong communication, IT literacy, and the ability to stay calm under pressure while guiding the night team.

Qualifications

• Experience in Front Office, reception or supervisory role.
• Prefers night shifts and can work nights.
• Strong team player with excellent communication.
• Independent, hands-on and takes responsibility.
• Passion for guest service and hospitality.
• Comfortable using IT systems and structured with admin tasks.
• Fluent in English; Danish is an advantage but not required.
• Detail-oriented with calmness during busy periods.
• Confident making decisions and taking hotel responsibility at night.

Responsibilities

• Oversee prompt and courteous check-in and check-out at night.
• Ensure safety and security of guests and staff overnight.
• Collaborate with team to maximize guest satisfaction and handle queries.
• Address guest concerns with professionalism and timely solutions.
• Perform night audit procedures and related administrative tasks.

Skills

Front Office experience

Night shift

Team player

Independent

Guest service

IT systems

English fluency

Attention to detail

Decision making

Job description

Not a normal 9-5'er? Escape the ordinary and say Yes I Can! Can you be our guests' superhero during the night, taking charge and ensuring everything runs smoothly? If so, why not come and join us at the Radisson Blu Scandinavia Hotel in Copenhagen!

As the Night Service Manager, you will be part of a team that is passionate about delivering exceptional service. The Night Service Managers are responsible for overseeing the hotel during the night, ensuring that all operations are handled efficiently and that guests receive the highest level of service.

Whilst most guests are counting sheep, you'll be counting the day's figures, welcoming night owls with a warm smile, and maintaining an upbeat Yes I Can! Attitude. You'll take charge of the hotel during the night, ensuring that all aspects of the night shift run smoothly.

Key Responsibilities of the Night Service Manager:

• Oversees the prompt and courteous check-in and check-out of guests.
• Takes responsibility for the safety and security of guests and staff during the night shift.
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution.
• Addresses guest concerns with professionalism, ensuring prompt solutions and enhancing their overall experience.
• Performs various administrative tasks and ensures that all night audit procedures are completed accurately.

Requirements of the Night Service Manager:

• Has experience from Front Office, reception or a similar supervisory role within the hotel or service industry.
• Prefers/enjoys working night shifts.
• Is a strong team player with excellent communication skills.
• Works independently, takes responsibility and has a hands-on approach.
• Has a natural passion for excellent guest service and hospitality.
• Is comfortable using IT systems and takes a structured approach to administrative tasks.
• Speaks and writes English fluently. Danish is an advantage, but not a requirement.
• Has an eye for detail and can remain calm and maintain an overview, even during busy periods.
• Is confident making decisions and taking responsibility for the hotel during the night.

If night shifts suit your rhythm and you can see yourself creating a safe and welcoming experience for guests while others sleep, say Yes I Can! and join our team.

Full-time position, Night shift hours are 22:45-07:30, 151,67 hours per month/140 hours per 4 weeks.

Please note you need to have a work permit for Denmark to be considered for the job.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another, and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion, and drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.