Luxury Fashion Store Team Lead

Loewe; København; On-site; DKK 320,000 - 420,000; Full time

Job summary

LOEWE in Copenhagen is seeking a Team Leader who will support Store Management in ensuring service standards are met while actively selling to achieve personal and team goals. You will be a role model to the team, guiding day-to-day operations and delivering an exceptional customer experience.

With a deep interest in Fashion, Art and Culture, you will lead a diverse team, maintain LOEWE’s visual standards, manage client books, and train colleagues to deliver our brand heritage with every

Qualifications

• Experience within a similar retail role.
• Deep interest in Fashion, Art, and Culture.
• Experience working with and leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably adapts and connects with different employees and clients.
• Effective communication skills with the sensitivities to build and maintain a client book.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Flexible, adaptable, and collaborative approach to work.
• Fluent in English and Danish.

Responsibilities

• Assist the Management with day-to-day coordination of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner, front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Job description

LOEWE in Copenhagen is seeking a Team Leader who will support Store Management in ensuring service standards are met while actively selling to achieve personal and team goals. You will be a role model to the team, guiding day-to-day operations and delivering an exceptional customer experience.

With a deep interest in Fashion, Art and Culture, you will lead a diverse team, maintain LOEWE’s visual standards, manage client books, and train colleagues to deliver our brand heritage with every