Luxury Client Advisor & Team Leader

Tiffany & Co.; Region Hovedstaden; Presencial; DKK 520.000 - 780.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & development

Brand & platform exposure

Retirement & life insurance

Employee discounts

Incentives & events

Onboarding training

Central location

Descripción de la vacante

Tiffany & Co. in Denmark is seeking a thoughtful, curious, and optimistic Team Manager to lead a luxury clienteling program on the shop floor.

You will coach sales ambassadors, drive store KPIs, and collaborate with headquarters to deploy new tools while upholding Tiffany’s service standards and values. The role requires experience in retail or luxury retail, a proven sales record, strong communication, and flexibility to work evenings, weekends, and holidays.

Formación

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail
• Collaborative team player with strong interpersonal and communication skills
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in Denmark.

Responsabilidades

• Retail Excellence – Execute exceptional retail performance to ensure sales and service.
• Understand and deliver Store KPI’s.
• Participate and achieve minimum targets with global, regional and local initiatives.
• Advocate and lead by example the Tiffany cultural values.
• Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock.
• Adhere to compliance of store operations.
• Adhere to department merchandising standards at all times.
• Conduct daily housekeeping, including daily management of Clienteling database.
• Ensure accurate and efficient maintenance and controls of stock.
• Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally.
• Work as a team and partner with colleagues to ensure a consistently exceptional customer experience and contribute to a positive store environment.
• Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customersExhibit passion and enthusiasm as a Tiffany brand ambassador by modeling elegance through appropriate wardrobe and presence
• Client Experience - Elevate in store experience consistently delivering memorable moments
• Always ensure highest levels of in-store luxury experience, including presentation, behavior, hospitality
• Acknowledge and elevate customer issues / complaints
• Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
• Cultivate new and existing customer base
• Create unique experiences and achieve customer satisfactory feedback
• Support and participate in events

Conocimientos

Retail experience

Luxury retail

Clienteling

Sales strategies

POS systems

Outlook / Email

Team leadership

Flexible hours

Denmark work authorization

Educación

College/university degree

Herramientas

POS systems

Client tracking systems

Descripción del empleo

Tiffany & Co. in Denmark is seeking a thoughtful, curious, and optimistic Team Manager to lead a luxury clienteling program on the shop floor.

You will coach sales ambassadors, drive store KPIs, and collaborate with headquarters to deploy new tools while upholding Tiffany’s service standards and values. The role requires experience in retail or luxury retail, a proven sales record, strong communication, and flexibility to work evenings, weekends, and holidays.