Kundeservicemedarbejder – 37 timer, tværfunktionel support

Buy2Sell APS; Sønderborg; On-site; DKK 279,000 - 391,000; Full time

Job summary

Buy2Sell APS in Sønderborg, Denmark, is seeking a committed full-time customer service employee (37 hours a week) to handle daily orders and communicate with customers. The role involves answering inquiries via our eDesk system, preparing quotes, resolving issues, tracking shipping rates, and coordinating with warehouse and registration staff to meet delivery times.

Fluency in English and Danish is required, German is a plus.

Qualifications

• Experience in customer service.
• Proficient in English and Danish.
• Familiar with IT systems.

Responsibilities

• Answering customer inquiries through our customer support system (eDesk).
• Order handling and preparing quotes on request.
• Solving customer issues, complaints and returns.
• Keeping track of shipping rates and shipping profiles.
• Working with the warehouse, our technician and registration staff on delivery times and product questions.
• Be structured and able to keep track of many cases at once.
• Be friendly and patient with customers and stay calm during busy periods.

Skills

Customer service

English communication

Danish language

IT systems

Tools

eDesk

Job description

Buy2Sell APS in Sønderborg, Denmark, is seeking a committed full-time customer service employee (37 hours a week) to handle daily orders and communicate with customers. The role involves answering inquiries via our eDesk system, preparing quotes, resolving issues, tracking shipping rates, and coordinating with warehouse and registration staff to meet delivery times.

Fluency in English and Danish is required, German is a plus.