Key Client Assistant — Global Orders & Customer Success

Actona Group A/S; Holstebro Kommune; On-site; DKK 290,000 - 379,000; Full time

Job summary

Actona Group A/S in Denmark is seeking a structured Key Client Assistant to connect customers, sales, and operations, and to ensure a seamless order flow across the entire order lifecycle. You will join a small, focused team with one Key Client Coordinator and report directly to the Client Director, gaining close access to decision-making and commercial aspects of the business.

You will have the chance to drive ownership, deliver high-quality customer service, and grow within sales operations or

Qualifications

• Relevant work experience (minimum ~2 years is an advantage).
• Education equivalent to HHX/STX/HTX; further education is a plus.
• Fluent in English (written and spoken).
• Experience with CRM/ERP systems is an advantage.

Responsibilities

• End-to-end order handling
• Manage and process orders from customers, including creating and maintaining orders in our systems while ensuring accuracy throughout the process
• Product and pricing validation
• Ensure correct pricing, product details, and availability, and act as a quality gate before orders are executed
• Coordination of deliveries
• Coordinate deliveries with logistics, procurement, and suppliers to ensure timely and efficient execution
• Customer communication and support
• Act as the primary point of contact for order- and delivery-related inquiries, ensuring clear, professional, and timely communication with both customers and internal stakeholders
• Data maintenance and operational support
• Maintain customer data, product information, and price lists, while supporting the Key Client Coordinator and Client Director in daily operations

Skills

Order management

Customer service

CRM/ERP BC25

Structured

English fluency

Education

HHX/STX/HTX equivalent

Tools

BC25 CRM/ERP

Job description

Actona Group A/S in Denmark is seeking a structured Key Client Assistant to connect customers, sales, and operations, and to ensure a seamless order flow across the entire order lifecycle. You will join a small, focused team with one Key Client Coordinator and report directly to the Client Director, gaining close access to decision-making and commercial aspects of the business.

You will have the chance to drive ownership, deliver high-quality customer service, and grow within sales operations or