Key Client Assistant / Coordinator

Actona Group A/S; Holstebro Kommune; On-site; DKK 290,000 - 379,000; Full time

Job summary

Actona Group A/S in Denmark is seeking a structured Key Client Assistant to connect customers, sales, and operations, and to ensure a seamless order flow across the entire order lifecycle. You will join a small, focused team with one Key Client Coordinator and report directly to the Client Director, gaining close access to decision-making and commercial aspects of the business.

You will have the chance to drive ownership, deliver high-quality customer service, and grow within sales operations or

Qualifications

• Relevant work experience (minimum ~2 years is an advantage).
• Education equivalent to HHX/STX/HTX; further education is a plus.
• Fluent in English (written and spoken).
• Experience with CRM/ERP systems is an advantage.

Responsibilities

• End-to-end order handling
• Manage and process orders from customers, including creating and maintaining orders in our systems while ensuring accuracy throughout the process
• Product and pricing validation
• Ensure correct pricing, product details, and availability, and act as a quality gate before orders are executed
• Coordination of deliveries
• Coordinate deliveries with logistics, procurement, and suppliers to ensure timely and efficient execution
• Customer communication and support
• Act as the primary point of contact for order- and delivery-related inquiries, ensuring clear, professional, and timely communication with both customers and internal stakeholders
• Data maintenance and operational support
• Maintain customer data, product information, and price lists, while supporting the Key Client Coordinator and Client Director in daily operations

Skills

Order management

Customer service

CRM/ERP BC25

Structured

English fluency

Education

HHX/STX/HTX equivalent

Tools

BC25 CRM/ERP

Job description

Do you want to work with one of our most important international customers – and play a key role in ensuring a seamless customer experience?

At Actona Group, we are looking for a structured and serviceminded Key Client Assistant who enjoys working in a dynamic environment and plays a central role in connecting customers, sales, and operations.

Work closely with one of our key global customers

In this role, you will become part of a dedicated setup focused on our collaboration with one of our most important and dynamic partners.

You will join a small, highly focused team consisting of one Key Client Coordinator and you. Together, you will ensure strong execution, coordination, and customer service across the entire order flow. You will report directly to the Client Director, giving you close access to decision-making and the commercial side of the business.

A role with real impact on the business

As Key Client Assistant, you are not “just handling orders”. You are ensuring that our customer commitments are delivered on time, with high quality, and with a strong sense of ownership.

You will act as the link between customers, sales, and internal departments – and play a key role in keeping everything moving.

Your key responsibilities

In this role, you will play a central part in ensuring a smooth and efficient order flow from start to finish. You will be responsible for coordinating between customers, sales, and internal teams, while maintaining a high level of accuracy and service.

Your main responsibilities include:

• End-to-end order handling
• Manage and process orders from customers, including creating and maintaining orders in our systems while ensuring accuracy throughout the process
• Product and pricing validation
• Ensure correct pricing, product details, and availability, and act as a quality gate before orders are executed
• Coordination of deliveries
• Coordinate deliveries with logistics, procurement, and suppliers to ensure timely and efficient execution
• Customer communication and support
• Act as the primary point of contact for order- and delivery-related inquiries, ensuring clear, professional, and timely communication with both customers and internal stakeholders
• Data maintenance and operational support
• Maintain customer data, product information, and price lists, while supporting the Key Client Coordinator and Client Director in daily operations

Your impact in this role:

• High visibility: You work closely with key stakeholders and one of Actona’s most important customers
• Real ownership: You are trusted to take responsibility and drive tasks forward
• Strong collaboration: You will work across sales, logistics, procurement, and finance
• Steep learning curve: You gain insight into both customer collaboration and operational execution
• Growth potential: Opportunity to take on more responsibility and develop within sales operations or customer management

Who we are looking for

You bring structure, drive, and a strong service mindset into your work. You take ownership, follow through, and communicate clearly, even when things move fast. We imagine that you:

• Are structured and detail-oriented
• Take responsibility, work independently and is proactive
• Are proactive and solution-oriented
• Enjoy building relationships and working with people
• Communicate clearly and professionally
• Thrive in a dynamic and fast-paced environment

Your background

• Relevant work experience (minimum ~2 years is an advantage)
• Education equivalent to (HHX/STX/HTX); further education is a plus
• Fluent in English (written and spoken)
• Experience with CRM/ERP (BC25) systems is an advantage

How you succeed in the role

You create value by:

• Delivering efficient and reliable order handling
• Maintaining high data accuracy
• Ensuring a strong and consistent customer experience
• Collaborating effectively across teams

What you can expect from us

At Actona Group, you will become part of an international company with a strong commercial mindset and a pragmatic, hands-on culture.

We work closely together across functions, support each other in daily operations, and take pride in delivering on our commitments. You will experience:

• A collaborative and informal working culture
• High level of responsibility and trust
• Quick decision-making and short distance to leadership
• Opportunities to develop within your role and grow with the business

About Actona Group

Actona Group is an international furniture company headquartered in Denmark, operating in more than 90 countries. We develop, source, and sell modern furniture solutions to some of the world’s leading retailers and private label customers.

We are on a continuous journey towards becoming a larger, stronger, and more sustainable company. We will create continued growth and value-adding services for the benefit of our customers and partners. With a sustainable focus, we also want to minimise our environmental impact.

Facts about Actona Group:

• 2,500 employees worldwide
• Headquarters, showroom, and European distribution centre in Tvis, Denmark
• Furniture production and local administration in Lithuania, Poland, and Ukraine
• Trading company in China
• Part of Lars Larsen Group

If you have any questions, please contact Camilla Møller Toft
VP Operations & People
[e-mail]
Phone: [phone]
Phone: [phone]