German speaking Customer support assistant

Actona Group A/S; Holstebro Kommune; On-site; DKK 260,000 - 320,000; Full time

Job summary

Actona Group in Holstebro, Denmark, is seeking a Customer Support Assistant to manage B2B customer orders and inquiries, primarily in German-speaking regions. You will collaborate with Sales, warehouse, and logistics to ensure a seamless customer experience and support process optimization.

The role emphasizes ownership, structured work, and a proactive approach to improving workflows, with English and German language skills as a key requirement.

Qualifications

• Minimum 2 years of relevant work experience.
• Fluent in written and spoken English and German.
• High school education completed (HHX, STX, HTX or equivalent).
• Structured, service-minded, and proactive.

Responsibilities

• Manage and process customer orders and inquiries efficiently and professionally.
• Ensure high customer satisfaction through timely resolution of inquiries.
• Verify product availability.
• Provide professional customer service via email, portals and phone.
• Maintain and update customer data, product information, and price lists.
• Work in our ERP system and other relevant programs.
• Be a central and supportive colleague to our team coordinators.

Skills

German language skills

English language skills

Customer service mindset

Education

High school education (HHX, STX, HTX, or equivalent)

Tools

ERP system

Customer portals

Job description

Are you passionate about delivering great customer service? Do you enjoy collaborating across functions, and making processes more efficient?

As a global B2B furniture company serving customers in more than 90 countries, we are committed to delivering a seamless customer experience throughout the value chain.

We are now looking for Customer Support Assistant to join our team in Holstebro. In this role, you will be responsible for managing customer orders, and other inquiries ensuring a professional, efficient, and solution-oriented customer experience.

In close collaboration with our dedicated customer support team, you will serve as the first point of contact for our customers primarily in the German speaking countries.

You will also be working closely with colleagues across departments such as Sales team, warehouse and logistics departments.

Beyond the day-to-day customer service, you will also have a supportive function to the team coordinators and other relevant tasks.

You will also have possibility to contributing to optimization and digitalization of processes, why flair for identifying improvements, simplifying workflows, and leveraging digital solutions will be a strong advantage.

Responsibilities

You will be responsible for the daily handling and coordination of orders etc. from our B2B customers primarily in German speaking regions.

You will:

• Manage and process customer orders and inquiries efficiently and professionally.
• Ensure high customer satisfaction through timely resolution of inquiries regarding orders, deliveries, products etc.
• Verify product availability
• Provide professional and efficient customer service via email, customer portals and phone.
• Maintaining and updating customer data, product information, and price lists
• Working Structured in our ERP system and other relevant programs
• Be a central and supportive colleague to our team coordinators

Success in the Role

You will succeed in this role if you:

• Have a good commercial understanding and interest in B2B business
• You are customer-focused, solution-oriented, and motivated by resolving day-to-day inquiries
• You are comfortable taking ownership and making independent decisions within our framework
• Thrive in a structured environment where team-effort is crucial for reaching our goals
• You excel in a role with a mix of well-known and repetitive tasks and ad hoc inquiries
• You have flair for improving processes and identifying opportunities for optimization & efficient ways of working
• Experience with customer service from a similar role is an advantage, but not a requirement
• Good German language skills.

As a person, you are:

• Structured and able to plan your workday efficiently
• Service-minded by nature
• Takes great ownership in delivering professional customer service
• Independent, proactive, and solution-oriented
• A team-player and comfortable working across functions and departments
• Positive and focused on opportunities rather than limitations

We imagine that you:

• Have a minimum of 2 years of relevant work experience
• Have completed a high school education (HHX, STX, HTX, or equivalent)
• Are fluent in written and spoken English and German; additional language skills are an advantage.

Meet a member of our team

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For more information, visit actonagroup.com

Work location

Tvis, Holstebro

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We encourage all qualified candidates to apply, regardless of gender, age, ethnicity, or background.

About Actona Group

Actona Group is an international furniture company headquartered in Denmark, operating in more than 90 countries. We develop, source, and sell modern furniture solutions to some of the world’s leading retailers and private label customers.

We are on a continuous journey towards becoming a larger, stronger, and more sustainable company. We will create continued growth and value-adding services for the benefit of our customers and partners. With a sustainable focus, we also want to minimise our environmental impact.

Facts about Actona Group:

• 2,500 employees worldwide
• Headquarters, showroom, and European distribution centre in Tvis, Denmark
• Furniture production and local administration in Lithuania, Poland, and Ukraine
• Trading company in China
• Part of Lars Larsen Group