Key Accounts Customer Experience Partner

APM Terminals; Aarhus; On-site; DKK 520,000 - 650,000; Full time

Job summary

Maersk Aarhus is seeking a Customer Experience Partner for Key Clients to ensure seamless day-to-day logistics for a portfolio of strategic customers. You will build strong relationships, understand client priorities, and be the main contact for inquiries, updates, and issue resolution.

From Aarhus, you will collaborate with internal teams, monitor service performance, and drive improvements in processes and digital tools to simplify operations and enhance the customer journey.

Qualifications

• Experience in a customer-facing role, preferably within logistics or supply chain.
• Strong communication skills and the ability to build professional relationships.
• Proactive and solution-oriented mindset; eager to improve service delivery.

Responsibilities

• Build strong, long-term relationships with key clients and understand their business priorities.
• Act as the main contact for customer inquiries, updates and issue resolution.
• Coordinate shipments and ensure smooth execution across the supply chain.
• Monitor service performance and address disruptions or delays proactively.
• Collaborate with internal teams to meet commitments and drive improvements.
• Encourage and support customers in using digital tools to simplify daily operations.

Skills

Customer service

Communication

Relationship building

Logistics knowledge

Problem solving

Job description

Maersk Aarhus is seeking a Customer Experience Partner for Key Clients to ensure seamless day-to-day logistics for a portfolio of strategic customers. You will build strong relationships, understand client priorities, and be the main contact for inquiries, updates, and issue resolution.

From Aarhus, you will collaborate with internal teams, monitor service performance, and drive improvements in processes and digital tools to simplify operations and enhance the customer journey.