Global Logistics CX Partner for Key Clients

Maersk; Aarhus; On-site; DKK 420,000 - 520,000; Full time

Job summary

Maersk in Aarhus seeks a Customer Experience Consultant to support key clients and ensure a seamless, reliable service across the supply chain. You will build strong relationships, understand client needs, coordinate shipments, and drive continuous improvement in the customer journey with a focus on English and Danish communication.

You will liaise with internal teams to resolve issues, monitor performance, and seek opportunities to optimize processes while promoting digital tools for easier

Qualifications

• Experience in a customer-facing role, preferably within logistics or supply chain.
• Strong communication skills and ability to build professional relationships with customers and colleagues.
• Proactive and solution-oriented mindset with focus on process improvement.
• Fluent in English and Danish, written and spoken.

Responsibilities

• Be the primary contact for a portfolio of key clients and ensure day-to-day logistics activities run smoothly.
• Understand each customer’s business and operational needs to deliver high-quality service.
• Coordinate shipments and ensure smooth execution from booking to delivery.
• Monitor service performance and address disruptions or delays proactively.
• Collaborate with internal teams to meet customer commitments.
• Identify opportunities to improve processes and the overall customer journey.
• Encourage and support customers in using digital tools that simplify operations.

Skills

Customer service

Logistics knowledge

Communication

Relationship building

Process optimization

Job description

Maersk in Aarhus seeks a Customer Experience Consultant to support key clients and ensure a seamless, reliable service across the supply chain. You will build strong relationships, understand client needs, coordinate shipments, and drive continuous improvement in the customer journey with a focus on English and Danish communication.

You will liaise with internal teams to resolve issues, monitor performance, and seek opportunities to optimize processes while promoting digital tools for easier