Customer Experience Consultant

APM Terminals; Aarhus; On-site; DKK 520,000 - 650,000; Full time

Job summary

Maersk Aarhus is seeking a Customer Experience Partner for Key Clients to ensure seamless day-to-day logistics for a portfolio of strategic customers. You will build strong relationships, understand client priorities, and be the main contact for inquiries, updates, and issue resolution.

From Aarhus, you will collaborate with internal teams, monitor service performance, and drive improvements in processes and digital tools to simplify operations and enhance the customer journey.

Qualifications

• Experience in a customer-facing role, preferably within logistics or supply chain.
• Strong communication skills and the ability to build professional relationships.
• Proactive and solution-oriented mindset; eager to improve service delivery.

Responsibilities

• Build strong, long-term relationships with key clients and understand their business priorities.
• Act as the main contact for customer inquiries, updates and issue resolution.
• Coordinate shipments and ensure smooth execution across the supply chain.
• Monitor service performance and address disruptions or delays proactively.
• Collaborate with internal teams to meet commitments and drive improvements.
• Encourage and support customers in using digital tools to simplify daily operations.

Skills

Customer service

Communication

Relationship building

Logistics knowledge

Problem solving

Job description

This isn’t just about the part you play in our business, it’s about the change you can make in our world. Let’s create a better tomorrow and make positive change – socially, economically and globally.At Maersk, we see global trade as a force for good, connecting communities, feeding and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly. We strive ambitiously to make trade more open, inclusive and sustainable – for communities, customers and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.Looking for a chance to work with tailor-made logistics in a global leader in container logistics?Customer Experience Consultant - Key ClientsWe offerAt Maersk, we are transforming how logistics supports our customers’ businesses. Our focus is simple: delivering seamless, reliable, and customer-centric solutions that make supply chains easier to manage—every day.From our Aarhus office, you’ll join a collaborative team where customer experience is at the heart of everything we do. You’ll play a key role in supporting our most important clients, helping them navigate their logistics needs with clarity, confidence, and consistency.We believe in empowering our people to grow, take ownership, and continuously improve how we serve our customers. If you enjoy building relationships and making a real difference in the customer journey, this is your opportunity.Key responsibilitiesAs a Customer Experience Partner, you will be the primary point of contact for a portfolio of key clients—ensuring their day-to-day logistics activities run smoothly and meet their expectations.You will focus on understanding each customer’s business, supporting their operational needs, and delivering a consistent, high-quality service experience.Your responsibilities will include :Building strong, long-term relationships with key clients and understanding their business prioritiesActing as a trusted partner and main contact for customer inquiries, updates, and issue resolutionCoordinating shipments and ensuring smooth execution across the supply chain—from booking to deliveryMonitoring service performance and proactively addressing any disruptions or delaysCollaborating with internal teams to ensure customer commitments are metIdentifying opportunities to improve processes and enhance the overall customer journeyEncouraging and supporting customers in using digital tools that simplify their daily operationsWe are looking forYou are someone who enjoys working closely with customers and takes pride in delivering excellent service. You are structured, proactive, and able to keep track of multiple tasks while maintaining a clear overview. You have a good understanding of logistics or supply chain operations and are eager to learn more.Furthermore, you:Have experience in a customer-facing role, preferably within logistics, supply chain, or a related fieldPossess strong communication skills and the ability to build professional relationships with customers and colleaguesDemonstrate a proactive and solution-oriented mindsetShow an interest in optimizing processes and improving service deliveryPossess strong communication skills and the ability to build professional relationships with customers and colleagues globallyAre fluent in English and Danish, both written and spokenWe look forward to your application!Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .