ITIL Service Management Lead – Flexible Hours

Danske Commodities; Denmark; Hybrid; DKK 600,000 - 900,000; Full time

Benefits offered by this job

DC University courses

Global career paths

Flexible work life

Parental leave

Home setup covered

On-site wellness

Job summary

Danske Commodities is seeking a Service Management Specialist to strengthen ITIL-based practices across the organisation. You will partner with technical and business teams to drive reliable, stable services and continuous improvements, while coordinating incident and change activities.

You will join the Digital Workplace Engineering team, one of two specialists, focused on frontline support, secure end-user computing and structured service management across DC.

Qualifications

• Experience with IT service management and ITIL frameworks.
• Ability to collaborate effectively with business and technology stakeholders.
• Ownership of projects, introducing new ways of working and supporting colleagues during changes.
• Ability to act quickly during critical incidents, ensuring coordination and resilience.
• Excellent English communication, both written and spoken.

Responsibilities

• Act as the primary contact for service-related queries and escalations at DC.
• Implement and improve ITIL-based processes and the service management framework.
• Lead incident, problem and change management per ITIL best practices.
• Collaborate with stakeholders across the organisation to improve service delivery and performance.
• Facilitate root cause analysis and problem management to address recurring issues.
• Identify opportunities to improve service quality via process optimisation and automation.

Skills

ITIL

Stakeholder management

Incident management

Change management

Process improvement

Technical understanding

Education

ITIL certification

Tools

ITSM tools

Job description

Danske Commodities is seeking a Service Management Specialist to strengthen ITIL-based practices across the organisation. You will partner with technical and business teams to drive reliable, stable services and continuous improvements, while coordinating incident and change activities.

You will join the Digital Workplace Engineering team, one of two specialists, focused on frontline support, secure end-user computing and structured service management across DC.