Service management specialist

Danske Commodities; Denmark; Hybrid; DKK 600,000 - 900,000; Full time

Benefits offered by this job

DC University courses

Global career paths

Flexible work life

Parental leave

Home setup covered

On-site wellness

Job summary

Danske Commodities is seeking a Service Management Specialist to strengthen ITIL-based practices across the organisation. You will partner with technical and business teams to drive reliable, stable services and continuous improvements, while coordinating incident and change activities.

You will join the Digital Workplace Engineering team, one of two specialists, focused on frontline support, secure end-user computing and structured service management across DC.

Qualifications

• Experience with IT service management and ITIL frameworks.
• Ability to collaborate effectively with business and technology stakeholders.
• Ownership of projects, introducing new ways of working and supporting colleagues during changes.
• Ability to act quickly during critical incidents, ensuring coordination and resilience.
• Excellent English communication, both written and spoken.

Responsibilities

• Act as the primary contact for service-related queries and escalations at DC.
• Implement and improve ITIL-based processes and the service management framework.
• Lead incident, problem and change management per ITIL best practices.
• Collaborate with stakeholders across the organisation to improve service delivery and performance.
• Facilitate root cause analysis and problem management to address recurring issues.
• Identify opportunities to improve service quality via process optimisation and automation.

Skills

ITIL

Stakeholder management

Incident management

Change management

Process improvement

Technical understanding

Education

ITIL certification

Tools

ITSM tools

Job description

Quote

"You will be at the centre of major incident management, driving service management practices across Danske Commodities, aligning stakeholders and ensuring swift decision-making and clear communication in critical situations"

Here's what the job entails

In the role, you will play a key part in strengthening Danske Commodities' (DC) service management landscape by implementing and improving ITIL-based practices across the organisation. Working closely with both technical teams and business stakeholders, you will contribute to creating reliable, stable and predictable services while driving continuous improvements that support our business needs.

Your key responsibilities include:

• acting as the primary point of contact for service-related queries and escalations at DC

• implementing and improving ITIL-based processes, best practices and DC's overall service management framework

• leading incident, problem and change management activities, ensuring adherence to ITIL best practices, alignment with business requirements and internal governance

• collaborating with stakeholders across the organisation to improve service delivery, operational performance and ways of working

• facilitating root cause analysis and problem management activities, enabling technical teams to identify recurring issues and implement sustainable improvements

• identifying opportunities to improve service quality and efficiency through process optimisation, automation and knowledge sharing

Meet your team

As our new service management specialist, you will join Digital Workplace Engineering, whose mission is to provide frontline support, reliable collaboration tools, secure end-user computing and structured service management that keeps our services consistent and high-quality. You will be one of two dedicated service management specialists within the team, working closely together to drive and develop service management practices across DC.

We are a team of 12 dedicated colleagues with different backgrounds and areas of expertise. Together, we work closely with the business to develop solutions, automation and self-services that simplify workflows and reduce disruption. By understanding the needs of our colleagues, we help create a more seamless and reliable digital workplace experience across DC.

But enough about us... over to you!

As you will be driving and continuously improving service management and incident management practices across the organisation, we imagine that you are motivated by creating lasting organisational impact through well-anchored processes and ways of working. You thrive in a role with a broad stakeholder landscape, where you partner with teams across DC to drive adoption, strengthen process maturity and ensure that service management practices become an integrated part of the daily operations. We are also looking for someone who works in a structured and quality-conscious manner, as you will be balancing operational details with the broader needs of the business and your stakeholders.

Further, we expect that you:

• have experience working with IT service management and ITIL frameworks, including driving the implementation of new practices and improving existing processes

• combine technical understanding with the ability to collaborate effectively with stakeholders across both business and technology

• are comfortable taking ownership of projects, introducing new ways of working and onboarding and supporting colleagues as changes are implemented

• act quickly and effectively during critical incidents, ensuring clear coordination, service stability and operational resilience in high-pressure situations

• communicate clearly in English, both verbally and in writing

Please note that prior knowledge of the energy sector is not required for this role.

We'll take good care of you

At Danske Commodities, we take great care of our people. Joining us means you'll get a lot of great perks – including social events, cultural experiences, tasty food and benefits to better your health, your life and your future.

Here are some of the benefits we offer our employees:

Shape your developmenttailored growth plans, 100+ DC University courses & Harvard Learning access

100+ yearly eventsfrom office parties to DC Sports events, CS:GO team, student network & more

Global career pathsas part of our parent company, Equinor's 20,000-strong international network

Flexible work lifeadjustable hours, part-time options & up to 2 work from home days/week

Fuel Fridays one paid Friday off every month (July and December excluded)

Top-tier parental leaveup to 26 weeks paid, pension during leave & post-leave support

Unlimited paid child's sick days because family comes first

Extra time off5 additional days on top of your 5 weeks

Senior days extra time off if you're 55+

Attractive package10% pension, health insurance, bonus scheme & more

Share savings the option to join Equinor's attractive share programme

Home setup covered paid internet, phone & IT gear

Free tickets & discountsculture, family fun, hotels, restaurants & more

Organic meals light breakfast, lunch, snacks, dinner & take-away

Barista caféhigh-quality coffee, always on us

On-site wellnessstate-of-the-art gym, physio, chiro and massage therapy

New HQ in the heart of Aarhuswith stunning views, inspiring architecture and close to public transport

... and much more