ITIL Service Management Lead - Incident & Improvements

Danske Commodities; Aarhus; Hybrid; DKK 700,000 - 900,000; Full time

Benefits offered by this job

DC University courses

Harvard Learning access

Global career paths

Flexible work life

Up to 2 work from home days/week

Fuel Fridays

Parental leave up to 26 weeks

Unlimited paid child’s sick days

Extra time off

Senior days

Pension and bonus scheme

Share programme

Home setup covered

Tickets & discounts

Organic meals

Barista café

On-site wellness

Job summary

Danske Commodities is seeking a Service Management Specialist to strengthen our ITIL-based practices across the organisation. You will work with technical teams and business stakeholders to create reliable, stable services and drive continuous improvements.

You will join Digital Workplace Engineering as a trusted partner for frontline support, ensuring consistent, high-quality service management and an integrated approach to daily operations.

Qualifications

• Experience with IT service management and ITIL frameworks, including implementing new practices and improving existing processes.
• Ability to collaborate with business and technology stakeholders across the organisation.
• Comfort in taking ownership of projects, guiding changes and onboarding colleagues.

Responsibilities

• Act as the primary contact for service-related queries and escalations at DC.
• Implement and improve ITIL-based processes and DC's service management framework.
• Lead incident, problem and change management activities with ITIL alignment.
• Collaborate with stakeholders to improve service delivery and operational performance.
• Facilitate root-cause analysis and problem management for sustainable improvements.
• Identify opportunities to improve service quality through process optimization and knowledge sharing.

Skills

ITIL

Incident management

Change management

Stakeholder collaboration

English communication

Job description

Danske Commodities is seeking a Service Management Specialist to strengthen our ITIL-based practices across the organisation. You will work with technical teams and business stakeholders to create reliable, stable services and drive continuous improvements.

You will join Digital Workplace Engineering as a trusted partner for frontline support, ensuring consistent, high-quality service management and an integrated approach to daily operations.