Support Specialist

NKT; København; On-site; DKK 380,000 - 490,000; Full time

Benefits offered by this job

Strong safety culture

Global company & Scandinavian culture

Hightech industry environment

Job summary

NKT is seeking an IT Support Specialist to provide global end-user IT services, supporting hardware, software, networking, and IT security awareness across a worldwide team.

In this role, you will deliver day-to-day IT consultation, incident management, and service request handling for users across the organization, coordinating with Infrastructure, Applications, IT Security, and external suppliers in line with ITIL standards.

Qualifications

• 2+ years of experience in a service desk, on-site support, systems administration, or similar role.
• Experience handling incidents and service requests within defined SLAs.
• Experience with Microsoft Office 365 products and Windows operating systems.
• Knowledge of Active Directory administration and basic IP networking.
• Experience supporting computer hardware, software installations, and application support.
• ITIL certification (advantage).

Responsibilities

• Act as the first point of contact for IT incidents, questions, and service requests
• Resolve hardware, software, application, and Office 365 related issues
• Deploy, maintain, and replace standard IT equipment and software
• Create and update knowledge articles and technical documentation
• Support automation initiatives and contribute to continuous service improvement

Skills

Service desk experience

Incident management

Office 365

Windows OS

ITIL awareness

Communication skills

Tools

Active Directory

Windows OS

IP networking basics

Job description

Provide global IT support and end-user services

Do you enjoy solving technical issues and helping colleagues get the most from their IT tools? Join NKT as an IT Support Specialist and play an important role in delivering reliable IT services to end-users across a global organization. In this position, you will support hardware, software, network-related services, and IT security awareness while contributing to a stable and efficient IT environment. Would you like to be part of a company contributing to the green transition?

Deliver reliable IT support across global teams

As an IT Support Specialist, you will provide day-to-day IT consultation, incident management, and service request handling for users across the business. Working closely with colleagues in Infrastructure, Applications, IT Security, and external suppliers, you will help ensure a seamless user experience and maintain service quality in line with ITIL processes and support standards. You will also contribute to documentation improvements, automation initiatives, and IT-related projects when required.

Your responsibility will be to:

• Act as the first point of contact for IT incidents, questions, and service requests
• Resolve hardware, software, application, and Office 365 related issues
• Deploy, maintain, and replace standard IT equipment and software
• Create and update knowledge articles and technical documentation
• Support automation initiatives and contribute to continuous service improvement

The role involves close collaboration with Group IT teams, business stakeholders, and external vendors. Domestic travel to Asnæs or Priorparken (Brøndby) might be required on a limit basis. Reporting within the Group IT organization.

Customer-focused IT professional supporting end users

You are service-minded, approachable, and comfortable communicating with a wide range of stakeholders. You approach your work in an organized way, stay collected during difficult situations, and enjoy creating practical answers to technical concerns. You value collaboration, maintain attention to detail, and are motivated by learning new technologies and improving how services are delivered. You handle a busy workplace well and keep your approach structured and professional.

You also have:

• 2+ years of experience in a service desk, on-site support, systems administration, or similar role
• Experience handling incidents and service requests within defined SLAs
• Experience with Microsoft Office 365 products and Windows operating systems
• Knowledge of Active Directory administration and basic IP networking
• Experience supporting computer hardware, software installations, and application support
• ITIL certification (advantage)

Help build dependable IT services for tomorrow

We aim to create a workplace where people of all backgrounds are valued, supported, and able to do their best work. We are dedicated to increasing gender diversity at NKT and welcome applications from a wide range of candidates. We welcome varied backgrounds and career paths—even if you don’t meet every single requirement. We believe inclusive teams contribute to positive results and create a better every day work environment.

At NKT, you will have opportunities to develop your career in an international environment while working alongside collaborative colleagues across multiple functions and locations. You will expand your technical skills, contribute to automation and continuous improvement initiatives, and take part in projects that support business needs and high-quality IT service delivery.

“As a leader, I value people who are customer-focused, curious, proactive, and passionate about helping others. In this role, you will collaborate with colleagues around the world, solve diverse IT challenges, contribute to continuous service improvement, and make a real impact by delivering a reliable and secure user experience every day” says Hiring Manager, Jurgita Levandaviciute.

Be a Connector of the green tomorrow!

#LI-MS1 #LI-Onsite

About NKT
NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 6,500 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.6 billion in 2025. We connect a greener world. www.nkt.com

What we offer:

• Strong safety culture
• Global company & Scandinavian culture
• Hightech industry environment

Senior Manager - Head of Technology

Manoj Mittal, Senior Manager – Head of Technology, G3C - highlights the importance of working with skilled colleagues, the freedom to experiment with ideas, and the culture of openness and collaboration that empowers employees to explore new possibilities.