IT Support Specialist Engineering · Denmark, Aalborg ·

Trackunit; Aalborg; Hybrid; DKK 360,000 - 480,000; Full time

Job summary

Trackunit is seeking an IT Support Specialist to join our IT Operations team, serving as the primary contact for Europe. You will provide first- and second-line support for hardware, software, and access, helping keep our global IT operations running as we scale.

You’ll work hands-on with Windows/macOS, device provisioning with Intune, identity management via Okta, and ticketing in Freshservice, collaborating with a distributed team and regional stakeholders.

Qualifications

• For the IT-supporter qualification or equivalent EUD/vocational IT education; new grads welcome.
• Experience with Windows and/or macOS environments from apprenticeship or placements.
• Strong service attitude and ability to work both independently and in a distributed team.
• Excellent communication to explain technical issues to non-technical colleagues.
• Fluent English; additional languages are a plus.

Responsibilities

• Provide first- and second-line IT support for hardware, software, and access issues.
• Manage device provisioning and lifecycle using device management tools.
• Handle onboarding/offboarding including Okta-based identity management.
• Log and triage tickets in Freshservice, meeting SLAs.
• Maintain asset inventory and support hardware procurement/logistics.
• Support endpoint security tooling and escalate security-relevant issues.

Skills

Communication skills

Service mindset

Fluent English

Team collaboration

Education

Data- og kommunikationsuddannelsen

EUD/vocational IT support education

Tools

Freshservice

Intune

Okta

IRU

Job description

Trackunit is looking for an IT Support Specialist to balance our IT Operations team. The team is located in Denmark and Canada, and this person would be primary contact for the European timezone. You'll be the first point of contact for hardware, software, and access issues, and you'll play a key role in keeping our global IT operations running smoothly as we scale.

This is a hands-on, high-visibility role within our IT Operations pillar, ideal for someone who enjoys solving problems, working directly with people, and building good habits into a growing IT function.

What You'll Do

• Provide first- and second-line IT support to employees both in person and globally - hardware, software, network, and access issues
• Manage device provisioning, configuration, and lifecycle (laptops, peripherals) using our device management tools (IRU/Intune)
• Handle user onboarding and offboarding, including identity and access management through Okta (SSO, SCIM-provisioned accounts)
• Log, triage, and resolve tickets through our service management platform (Freshservice), meeting agreed SLAs
• Maintain accurate asset inventory and support hardware procurement/logistics.
• Support endpoint security tooling (e.g., CrowdStrike) and escale security-relevant issues per policy
• Partner with the global IT Operations team on shared processes, documentation, and continuous improvement
• Act as a local liaison for facilities/IT needs tied to office equipment and meeting room technology in Denmark.

What You Bring

• A completed IT-supporter qualification (data- og kommunikationsuddannelsen, trin 1) or equivalent EUD/vocational IT support education - new graduates are very welcome to apply
• Practical experience with Windows and/or macOS environments (including from your apprenticeship/praktik placement)
• A proactive, service-oriented mindset and comfort working both independently and as part of a distributed team
• Strong communication skills - able to explain technical issues clearly to non-technical colleagues
• Fluent English required; additional languages are a plus (most of our global IT team and documentation operate in English)
• A strong sense of curiosity, intrinsic motivation and desire to be of service to others

Nice to Have (not required - we're happy to train)

• Exposure to identity/access concepts (SSO, user provisioning) - Okta experience a plus
• Familiarity with ticketing/ITSM tools; Freshservice experience a plus

Also Nice to Have

• Experience with MDM/endpoint management tools (IRU, Intune)
• Exposure to security compliance frameworks (ISO 27001) or general security hygiene practices
• Experience supporting a hybrid or globally distributed workforce

Why Trackunit

Trackunit connects the construction industry through IoT and telematics technology, helping our customers build safer, smarter, and more sustainable job sites. Joining our IT team means helping scale the technology backbone that supports a growing global organization - with real ownership and room to develop.

Coming Together To Connect Construction
We're committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and shaping the agenda for an entire industry on a global scale.
We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products - it's a way of life at Trackunit. We're proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.
The question is: Are you in?