IT Support Specialist - Trackunit

Trackunit A/S; Aalborg; On-site; DKK 360,000 - 480,000; Full time

Job summary

Trackunit is seeking an IT Support Specialist to join our IT Operations team, based in Denmark with a global scope. You will be the first point of contact for hardware, software, and access issues and help keep our IT operations running smoothly as we scale.

The role emphasizes hands-on problem solving, service orientation, and teamwork across a distributed IT team. You’ll support Windows/macOS, onboarding/offboarding, and security tooling in a dynamic environment.

Qualifications

• Completion of IT-support education or equivalent vocational IT support training.
• Experience supporting Windows and/or macOS environments.

Responsibilities

• Provide first- and second-line IT support for hardware, software, network, and access issues.
• Manage device provisioning and lifecycle (laptops, peripherals) using device management tools (IRU/Intune).
• Handle user onboarding and offboarding including identity/access management via Okta (SSO, SCIM).
• Log, triage, and resolve tickets in Freshservice, meeting SLAs.
• Maintain asset inventory and support hardware procurement/logistics.
• Assist with endpoint security tooling (CrowdStrike) and security-related issues.
• Collaborate with global IT Operations on processes and documentation.

Skills

Windows

macOS

English fluency

Customer service

Problem solving

Education

IT-supporter qualification (data- og kommunikationsuddannelsen, trin 1)

Tools

Intune

Okta

Freshservice

CrowdStrike

IRU

Job description

IT Support Specialist

Trackunit is looking for an IT Support Specialist to balance our IT Operations team. The team is located in Denmark and Canada, and this person would be primary contact for the European timezone. You'll be the first point of contact for hardware, software, and access issues, and you'll play a key role in keeping our global IT operations running smoothly as we scale.

This is a hands-on, high-visibility role within our IT Operations pillar, ideal for someone who enjoys solving problems, working directly with people, and building good habits into a growing IT function.

What You'll Do

• Provide first- and second-line IT support to employees both in person and globally - hardware, software, network, and access issues
• Manage device provisioning, configuration, and lifecycle (laptops, peripherals) using our device management tools (IRU/Intune)
• Handle user onboarding and offboarding, including identity and access management through Okta (SSO, SCIM-provisioned accounts)
• Log, triage, and resolve tickets through our service management platform (Freshservice), meeting agreed SLAs
• Maintain accurate asset inventory and support hardware procurement/logistics.
• Support endpoint security tooling (e.g., CrowdStrike) and escalated security-relevant issues per policy
• Partner with the global IT Operations team on shared processes, documentation, and continuous improvement
• Act as a local liaison for facilities/IT needs tied to office equipment and meeting room technology in Denmark.

What You Bring

• A completed IT-supporter qualification (data- og kommunikationsuddannelsen, trin 1) or equivalent EUD/vocational IT support education — new graduates are very welcome to apply
• Practical experience with Windows and/or macOS environments (including from your apprenticeship/praktik placement)
• A proactive, service-oriented mindset and comfort working both independently and as part of a distributed team
• Strong communication skills — able to explain technical issues clearly to non-technical colleagues
• Fluent English required; additional languages are a plus (most of our global IT team and documentation operate in English)
• A strong sense of curiosity, intrinsic motivation and desire to be of service to others

Nice to Have (not required — we're happy to train)

• Exposure to identity/access concepts (SSO, user provisioning) - Okta experience a plus
• Familiarity with ticketing/ITSM tools; Freshservice experience a plus

Also Nice to Have

• Experience with MDM/endpoint management tools (IRU, Intune)
• Exposure to security compliance frameworks (ISO 27001) or general security hygiene practices
• Experience supporting a hybrid or globally distributed workforce

Why Trackunit

Trackunit connects the construction industry through IoT and telematics technology, helping our customers build safer, smarter, and more sustainable job sites. Joining our IT team means helping scale the technology backbone that supports a growing global organization — with real ownership and room to develop.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

Virtual meet and greet. Meet with the Talent Acquisition Partner.

A deeper conversation: We'll go into your experience and how you work, and you'll get a clearer picture of the team, the challenges, and what the role actually looks like day to day.

Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.

If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.

Offer presentation and walk-through. We’re lucky to have you!

Coming Together To Connect Construction

We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and shaping the agenda for an entire industry on a global scale.

We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.

The question is: Are you in?

Department

Engineering

Locations

Denmark, Aalborg

Employment type

Full-time

About Trackunit

Trackunit is the leading operating data platform connecting people, assets, and processes in construction.

A global technology company connecting the construction industry - by orchestrating data and infrastructure - to build the most useful industry for the world.

We connect construction through one platform to create a living, evolving ecosystem that delivers data and insights to the off-highway sector. With more than 2 million assets connected and more than 2 billion data points collected each day, we use technology to eliminate downtime, improve safety, and help customers improve the bottom line in a sustainable, cost-effective way.

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