Hybrid Global Patient Care & Order Support Specialist

MDN-MiniMed Denmark ApS; København; Hybride; DKK 480 000 - 620 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Competitive salary

Flexible benefits

Résumé du poste

MDN-MiniMed Denmark ApS is seeking a Customer Care & Supply Chain professional to support Order-To-Cash workflows and patient communications. You will interface with patients, field teams, and hospital staff, ensuring timely responses and accurate documentation.

The role emphasizes process improvement, cross-functional collaboration, and high accuracy in a hybrid office setup in Copenhagen and Watford, with regular in-office days.

Qualifications

• Fluent English and Danish; Norwegian acceptable.

Responsabilités

• Provide day-to-day support in Order-To-Cash processes.
• Handle incoming calls and emails, prioritize urgent enquiries/orders and drive resolution.
• Contribute to customer satisfaction and process improvements.

Connaissances

Customer service

CRM systems

SAP

Communication

Process improvement

Outils

SAP

CRM systems

Description du poste

MDN-MiniMed Denmark ApS is seeking a Customer Care & Supply Chain professional to support Order-To-Cash workflows and patient communications. You will interface with patients, field teams, and hospital staff, ensuring timely responses and accurate documentation.

The role emphasizes process improvement, cross-functional collaboration, and high accuracy in a hybrid office setup in Copenhagen and Watford, with regular in-office days.