Customer Service Representative (English and Danish)

MDN-MiniMed Denmark ApS; København; Hybrid; DKK 480,000 - 620,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Flexible benefits

Job summary

MDN-MiniMed Denmark ApS is seeking a Customer Care & Supply Chain professional to support Order-To-Cash workflows and patient communications. You will interface with patients, field teams, and hospital staff, ensuring timely responses and accurate documentation.

The role emphasizes process improvement, cross-functional collaboration, and high accuracy in a hybrid office setup in Copenhagen and Watford, with regular in-office days.

Qualifications

• Fluent English and Danish; Norwegian acceptable.

Responsibilities

• Provide day-to-day support in Order-To-Cash processes.
• Handle incoming calls and emails, prioritize urgent enquiries/orders and drive resolution.
• Contribute to customer satisfaction and process improvements.

Skills

Customer service

CRM systems

SAP

Communication

Process improvement

Tools

SAP

CRM systems

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

By joining Customer Care & Supply Chain (CCSC), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCSC means being close to our customers, patients, and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

Responsibilities

Provide day-to-day support in MiniMed’s Order-To-Cash processes:

• Provide a professional level of support to patients, Centre of Expertise and Field Sales team.
• Contribute to the company goals in the areas of customer satisfaction.
• Be responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution.
• Be responsible for issue resolution and reactive communication towards the customer/patient.
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects.
• Be responsible for capturing and documenting customer/patient specificities in internal systems.

Required Knowledge and Experience

• Language: fluent English, Danish, sufficient Norwegian
• Previous experience with CRM systems – Preferably SAP
• Strong communication skills; Structured way of working, resilience and customer orientation
• A drive for Process Improvement
• Ability to motivate others to pursue common goals
• Positive, can do, attitude.
• High level of accuracy, accountability, integrity and flexibility

The role is permanent and based at the Watford/Copenhagen office (hybrid working model 3/2). Monday/ Tuesday and Thursday being office days.

Hybrid working model: 2/3 times a week in the office in Watford/Copenhagen.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package.

• At MiniMed, we put people first.
• A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it. MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always‑on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence.

At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they’re living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people‑first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career‑building resources you might need. Our life‑transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day‑to‑day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never‑ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting‑edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

Equal Employment Opportunity

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.