Hotline Engineer

BEUMER Group; Denmark; On-site; DKK 520,000 - 700,000; Full time

Job summary

BEUMER Group in Aarhus is seeking a Hotline Engineer to join our Customer Diagnostics Center. You will receive comprehensive training to deliver exceptional support to our global customers.

Joining a team of more than 20 experts with 350+ years of combined experience, you will travel about 40 days per year during training and grow into an independent specialist for international projects. Fluency in English is essential and Danish is a plus; a broad technical background and willingness to learn

Qualifications

• Background in electrical engineering or related field.
• Experience troubleshooting and rectifying errors on complex systems is desirable.
• Willingness to travel and engage in training over 2–3 years.

Responsibilities

• Provide technical support for international customers, including remote and on-site assistance.
• Troubleshoot via remote support and on-site interventions.
• Assist customers with error corrections and updates on systems.

Skills

Electrical engineering background

Willingness to learn

Stakeholder management

Remote support

Education

Electrical engineering degree

Marine engineering education

Tools

Siemens PLC

Allen-Bradley

Windows OS

Linux

SQL Databases

Job description

Job Description

Are you passionate about international collaboration and eager to join a dynamic, growing business? Become a vital part of our fantastic team in the Hotline department in Aarhus! As a Hotline Engineer in our Customer Diagnostics Center, you'll receive comprehensive training to deliver exceptional support to our global customers.

Welcome to our Hotline-department Join our Aarhus office and become part of a dedicated team of more than 20 experts with over 350 years of combined experience, providing round-the-clock support to our customers worldwide. During your first 2-3 years, you'll undergo extensive training to become an independent support specialist for our global customers. Expect around 40 days of travel per year, with more travel initially as part of your training. To ensure the relevant areas are covered you will be highly involved in planning the training.

Job Description

Are you passionate about international collaboration and eager to join a dynamic, growing business? Become a vital part of our fantastic team in the Hotline department in Aarhus! As a Hotline Engineer in our Customer Diagnostics Center, you'll receive comprehensive training to deliver exceptional support to our global customers.

Welcome to our Hotline-department Join our Aarhus office and become part of a dedicated team of more than 20 experts with over 350 years of combined experience, providing round-the-clock support to our customers worldwide. During your first 2-3 years, you'll undergo extensive training to become an independent support specialist for our global customers. Expect around 40 days of travel per year, with more travel initially as part of your training. To ensure the relevant areas are covered you will be highly involved in planning the training.

Your Key Responsibilities Will Be

• Technical support for our international customers, including training and counselling
• Troubleshooting via remote support
• Help customers correct errors and/or implement updates on-site
• Contribute to the further development of performance monitoring and data analysis in order to prevent errors
• Take care of Hotline-case reporting

Broad technical understanding and willingness to learn

You have a background in electrical engineering, possibly combined with a marine engineering education or similar. Ideally, you have experience in troubleshooting and rectifying errors on complex systems. Most importantly is your possession of broad technical knowledge and willingness to learn. Knowledge of Siemens PLC, Allen Bradley, Windows OS, Linux and SQL Databases will be an advantage, but if you lack any of it, we will be happy to teach you.

Fluency in English, both written and spoken, is essential. Proficiency in Danish is a plus.

You thrive in managing stakeholders and handling a varied, sometimes unpredictable day. Your high quality, attention to detail, thoroughness, and service-minded, independent approach define your work style.

As a Hotline Engineer at BEUMER Group, you'll have numerous opportunities to grow and explore various roles within our company, both nationally and internationally.

Interested?

If you have any questions about the job, please do not hesitate to contact Head of Global Hotline, Nicolaj Olsen at [phone].

BEUMER Group

Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporate a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.