Hotline Engineer

BEUMER Group; Aarhus; On-site; DKK 600,000 - 800,000; Full time

Job summary

BEUMER Group in Aarhus is looking for a Hotline Engineer in our Customer Diagnostics Center. You will join a team of experts delivering round-the-clock technical support to our global customers and undergo extensive training during the first years.

Responsibilities include on-site troubleshooting, training customers, monitoring performance, and producing hotline reports. Fluency in English is essential, Danish is a plus, and willingness to travel as part of your development.

Qualifications

• Background in electrical engineering or marine engineering or similar.
• Willingness to learn and adapt to new technologies.
• Strong communication and troubleshooting skills are essential.

Responsibilities

• Technical support for our international customers, including training and counselling
• Help customers correct errors and/or implement updates on-site
• Contribute to the further development of performance monitoring and data analysis to prevent errors
• Take care of Hotline-case reporting

Skills

Troubleshooting

Willingness to learn

English fluency

Stakeholder management

Education

Electrical engineering

Marine engineering

Tools

Siemens PLC

Allen-Bradley

Windows OS

Linux

SQL Databases

Job description

Are you passionate about international collaboration and eager to join a dynamic, growing business? Become a vital part of our fantastic team in the Hotline department in Aarhus! As a Hotline Engineer in our Customer Diagnostics Center, you'll receive comprehensive training to deliver exceptional support to our global customers.

Welcome to our Hotline-department Join our Aarhus office and become part of a dedicated team of more than 20 experts with over 350 years of combined experience, providing round-the-clock support to our customers worldwide. During your first 2-3 years, you'll undergo extensive training to become an independent support specialist for our global customers. Expect around 40 days of travel per year, with more travel initially as part of your training. To ensure the relevant areas are covered you will be highly involved in planning the training.

Your key responsibilities will be:

• Technical support for our international customers, including training and counselling
• Help customers correct errors and/or implement updates on-site
• Contribute to the further development of performance monitoring and data analysis in order to prevent errors
• Take care of Hotline-case reporting

Broad technical understanding and willingness to learn You have a background in electrical engineering, possibly combined with a marine engineering education or similar. Ideally, you have experience in troubleshooting and rectifying errors on complex systems. Most importantly is your possession of broad technical knowledge and willingness to learn. Knowledge of Siemens PLC, Allen Bradley, Windows OS, Linux and SQL Databases will be an advantage, but if you lack any of it, we will be happy to teach you. Fluency in English, both written and spoken, is essential. Proficiency in Danish is a plus.

You thrive in managing stakeholders and handling a varied, sometimes unpredictable day. Your high quality, attention to detail, thoroughness, and service-minded, independent approach define your work style.

As a Hotline Engineer at BEUMER Group, you'll havenumerousopportunities to grow and explore various roles within our company, both nationally and internationally.

Interested?

Contact: Head of Global Hotline, Nicolaj Olsen at [phone]

BEUMER Group

Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporate a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.