Head of Operational Information & Governance

Danske Bank; København; Hybrid; DKK 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid work model

Learning resources

Leadership development

Job summary

Danske Bank seeks a senior leader to mature and strengthen the Group-wide operational information model, ensuring coherence, scalability and regulatory alignment across the organisation.

You will head a 16-strong team within Enterprise Process Management, drive adoption, governance and design principles, and collaborate with Business Units, Risk, Compliance, Technology and Transformation to enable AI-ready operations.

Qualifications

• Proven leadership experience from leading large specialist or transformation teams.
• Strong expertise in business architecture, process management and/or operating model design.
• Strong business acumen and the ability to connect strategic objectives with operational realities.
• Strategic mindset with strong execution capabilities and a track record of delivering measurable outcomes.
• Experience driving enterprise-wide change in a complex and regulated environment, preferably financial services.
• Strong ability to navigate complexity, influence senior stakeholders and drive alignment across organisational boundaries.
• Experience establishing and implementing methodologies, standards, frameworks and governance models.
• A strong understanding of how business, operations, technology, data, risk and controls connect across the enterprise.
• An interest in how operational information design and governance can create the foundations for AI, automation and analytics.
• Excellent communication and stakeholder management skills, combined with a passion for developing people and teams.

Responsibilities

• Lead and develop a high-performing team of specialists while building a collaborative and outcome-focused culture.
• Set clear direction for the Group operational information model design and establish clear methodologies, standards and governance across the Group.
• Strengthen operational governance and accountability across functions, value chains, business services, processes, manual services, SOPs and business procedures.
• Drive adoption and execution, ensuring frameworks and standards translate into practical and scalable solutions across the Bank.
• Create foundations for AI, automation and data-driven operations through high-quality operational information and strong design principles.
• Partner across the Bank, connecting business, operations, architecture, technology, data, risk, controls and transformation perspectives.
• Advise and guide senior stakeholders on operational information design, governance and operating model decisions.

Skills

Leadership

Business architecture

Process management

Operating model design

Strategic thinking

Execution skills

Change management

Stakeholder management

Regulatory environment

Communication

Job description

Danske Bank seeks a senior leader to mature and strengthen the Group-wide operational information model, ensuring coherence, scalability and regulatory alignment across the organisation.

You will head a 16-strong team within Enterprise Process Management, drive adoption, governance and design principles, and collaborate with Business Units, Risk, Compliance, Technology and Transformation to enable AI-ready operations.