Head of Customer Implementation & Integration

Danske Bank; Aarhus; Hybrid; DKK 1,500,000 - 2,700,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Danske Bank is seeking a senior leader to unite Customer Implementation and Integration across five markets. You will build a high‑caliber leadership team, set direction, and streamline complex customer journeys in Denmark, Sweden, Norway, Finland and Lithuania.

Reporting to the Head of TxB Sales Enablement, you will partner with IT, Product and Sales to shape end‑to‑end experiences, drive strategic priorities, and foster responsible AI adoption. Hybrid work in Aarhus or Copenhagen.

Qualifications

• Experience leading organisations through other leaders.
• Commitment to developing people and leadership culture.
• Ability to translate strategy into clear priorities and tangible outcomes.
• Strong customer and commercial orientation.
• Experience at the intersection of business, operations and technology.
• Not required banking background.

Responsibilities

• Set strategic direction and priorities across five markets.
• Build and develop a leadership team grounded in clarity, empowerment and accountability.
• Connect Customer Implementation and Integration to create more seamless customer journeys.
• Partner with IT and Tribe teams to shape customer-facing solutions and internal tooling.
• Use client insights to inform implementation journeys, integration solutions and commercial priorities.
• Encourage the responsible adoption of AI to simplify processes and build employee capabilities.

Skills

Leadership experience

People development

Strategy translation

Cross-country leadership

Commercial orientation

Business-IT alignment

AI adoption

Job description

Job Description

Transaction Banking is changing fast, and the way customers connect with their bank is becoming more sophisticated. Danske Bank is bringing its Customer Implementation and Integration areas together under one unit, and we are looking for a leader who can create a shared direction, build a strong leadership team, and make complex customer journeys simpler and more consistent across five markets.

What You Will Be Doing

You will lead a newly unified organisation spanning Denmark, Sweden, Norway, Finland and Lithuania, bringing together experienced leaders, specialist teams and distinct capabilities. Reporting directly to the Head of TxB Sales Enablement, you will work closely with colleagues across Sales, Product, Technology, IT and Tribe organisations to shape end-to-end customer experiences. Your role sits at the intersection of business, operations and technology, and the decisions you make will shape how corporate customers and financial institutions connect with Danske Bank.

More specifically, you will:

• Set the strategic direction and priorities across all five markets
• Build and develop a leadership team grounded in clarity, empowerment and accountability
• Connect Customer Implementation and Integration to create more seamless customer journeys
• Partner with IT and Tribe teams to shape customer-facing solutions and internal tooling
• Use client insights to inform implementation journeys, integration solutions and commercial priorities
• Encourage the responsible adoption of AI to simplify processes and build employee capabilities

About You

• Solid experience leading organisations through other leaders
• Genuine commitment to developing people, teams and leadership cultures
• Ability to create direction across countries or complex organisational structures
• Skilled at translating strategy into clear priorities and tangible outcomes
• Strong customer and commercial orientation
• Comfortable at the intersection of business, operations and technology
• Able to bring structure and clarity to ambiguous, multi-stakeholder situations

You do not need to come from a traditional banking background. Experience from financial services, consulting, technology, transformation, customer implementation, integrations, APIs, cash management or similar environments is equally relevant and welcome.

What We Offer You

This is a rare opportunity to shape a newly formed organisation and leave a lasting mark on how Danske Bank delivers for its customers. You will work in a hybrid model, typically three to four days per week in the office, alongside talented colleagues across multiple markets. We invest in our leaders and offer genuine scope to grow, both in the role and across the wider organisation.

Location: Aarhus or Copenhagen.

About Us

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.