Global Tier-1 Product Support Associate

The Hub/Danske Bank; Denmark; Remote; DKK 320,000 - 520,000; Full time

Benefits offered by this job

Competitive Salary and warrant program

State-of-the-art technology

Vibrant learning-focused environment

401(k) plan, paid time off, health ins

Job summary

Teton is seeking a Product Support Associate (Tier 1) to serve as the frontline for customer success, monitoring support channels, triaging issues, and driving fast resolutions across regional teams. This foundational role supports the shift-based coverage across time zones to ensure 24/7 US support alignment.

Based in a time zone that complements US hours, you will follow SOPs to investigate, categorize, and escalate complex problems to CS, Engineering, Deployment, or Product, while helping

Qualifications

• 1–2 years of experience in a Tier 1 IT help desk or technical support role.
• Comfort with SaaS support tooling and structured ticket workflows.
• Strong written English with the ability to communicate clearly with healthcare facility staff at varying levels of tech literacy.
• High attention to detail and ability to follow defined escalation protocols.

Responsibilities

• First response and monitor regional support channels.
• Ticket triage and create Support or Hardware Maintenance tickets per SOP.
• Escalate to Engineering/Deployment/Product with clear, well-documented context.
• Assist deployment teams to confirm hardware is online post-install.
• Monitor device status and route source trigger events appropriately.

Skills

Tier 1 support

SaaS support tooling

Written English

Tools

Slack

Ticketing workflows

Job description

Teton is seeking a Product Support Associate (Tier 1) to serve as the frontline for customer success, monitoring support channels, triaging issues, and driving fast resolutions across regional teams. This foundational role supports the shift-based coverage across time zones to ensure 24/7 US support alignment.

Based in a time zone that complements US hours, you will follow SOPs to investigate, categorize, and escalate complex problems to CS, Engineering, Deployment, or Product, while helping