Advanced Product Support Specialist

TRACKMAN A/S; Brådebæk; On-site; DKK 550,000 - 750,000; Full time

Job summary

Trackman A/S is seeking a Product Support Specialist for its second-tier team. You will handle complex customer inquiries, perform advanced troubleshooting, and guide customers through product configurations.

The role requires deep product knowledge, clear technical communication, and a proactive approach to improving self-service resources. You will collaborate with engineering and product teams, contribute to knowledge bases, and help elevate customer service through training and process

Qualifications

• Proven experience in technical or product support roles.
• Ability to manage multiple cases in a fast-paced environment.
• Bachelor's degree or 2+ years in technical support.

Responsibilities

• Handle escalated inquiries via phone and email with professionalism.
• Assist with onboarding and initial configurations for products.
• Provide guidance and troubleshooting for Trackman products and services.
• Document interactions and ensure thorough case records in the ticketing system.
• Lead training sessions and knowledge-sharing to improve support quality.
• Collaborate with engineering and product teams to relay feedback and feature requests.

Skills

Technical support

Multi-tasking

Remote troubleshooting

Education

Bachelor's degree in IT/CS or related field

Tools

Zendesk

Salesforce

Windows OS

Linux (Ubuntu)

Networking basics

Job description

Trackman A/S is seeking a Product Support Specialist for its second-tier team. You will handle complex customer inquiries, perform advanced troubleshooting, and guide customers through product configurations.

The role requires deep product knowledge, clear technical communication, and a proactive approach to improving self-service resources. You will collaborate with engineering and product teams, contribute to knowledge bases, and help elevate customer service through training and process