B2B Network Support Technician (24/7 Shifts)

GlobalConnect Group; København; Hybrid; DKK 420,000 - 520,000; Full time

Job summary

GlobalConnect Group in Copenhagen is seeking a hands-on Service Desk Technician to support B2B network operations and keep critical infrastructure running. You will own customer cases from first contact through resolution, troubleshoot network issues, and ensure effective handovers within a specialised team.

The role combines technical troubleshooting with customer communication, prioritising cases by severity and SLAs.

Qualifications

• IT/ networking education relevant to role.
• Experience with network products and understanding of network structures.
• Professional communication skills in Danish and English.
• Experience handling operational cases with SLA prioritisation.

Responsibilities

• Receive and handle B2B customer enquiries by phone and through systems.
• Take ownership of cases and prioritise by severity and SLAs.
• Troubleshoot incidents and alarms related to network and security products.
• Follow up with customers and suppliers per agreed SLAs.
• Ensure clear handovers between shifts and departments.
• Contribute to QA of customer solutions and participate in customer meetings.

Skills

Network products experience

Communication (Danish & English)

SLA prioritisation

Education

IT/ Networking education

Tools

Cisco devices

Juniper devices

ServiceNow

ITIL knowledge

CCNA/JNCIA/ACMA certs

Job description

GlobalConnect Group in Copenhagen is seeking a hands-on Service Desk Technician to support B2B network operations and keep critical infrastructure running. You will own customer cases from first contact through resolution, troubleshoot network issues, and ensure effective handovers within a specialised team.

The role combines technical troubleshooting with customer communication, prioritising cases by severity and SLAs.