Network & Security Service Desk Technician

GlobalConnect A/S

Taastrup

On-site

DKK 320,000 - 440,000

Full time

12 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Enhanced Parental Leave

Flexible work arrangements

Skill development

Pension Plan

Modern Workspaces

Insurance Coverage

Job summary

GlobalConnect A/S is seeking a Service Desk Technician to work hands-on with B2B network operations and help keep critical digital infrastructure running. You will take ownership of customer cases, troubleshoot network-related issues and ensure the right actions are taken when services are affected.

You will join a specialised team at the Copenhagen office, supporting B2B customers in network and security services.

Qualifications

Relevant IT/ networking education.
Experience with network products and understanding of network structures.
Professional communication skills in Danish and English.
Experience working with operational cases and prioritising based on SLAs and business criticality.

Responsibilities

Receive and handle B2B customer enquiries by phone and through our systems.
Take ownership of cases and prioritise them according to severity, SLAs, escalations and business criticality.
Troubleshoot incidents and alarms related to network and security products.
Follow up with customers and suppliers in accordance with agreed SLAs.
Ensure clear handovers between shifts, colleagues and departments.
Contribute to quality assurance of customer solutions and participate in customer meetings when needed.