24/7 B2B Network Support Specialist

GlobalConnect; København; On-site; DKK 420,000 - 540,000; Full time

Job summary

GlobalConnect is seeking a hands-on role in B2B network operations to own customer cases, troubleshoot issues, and drive actions when services are affected. The position is primarily office-based at our Copenhagen location, focusing on network and security services for B2B customers.

You will join a specialised team, handle incidents end-to-end, and collaborate across departments to ensure smooth handovers and timely resolutions.

Qualifications

• Relevant education in IT/ networking.
• Experience working with network products and a good understanding of network structures.
• Professional communication skills in both Danish and English.
• Experience working in a structured way with operational cases, where you prioritise according to SLAs and business criticality.

Responsibilities

• Receive and handle B2B customer enquiries by phone and through our systems.
• Take ownership of cases and prioritise them according to severity, SLAs, escalations and business criticality.
• Troubleshoot and work proactively with incidents and alarms related to network and security products.
• Follow up with customers and suppliers in accordance with agreed SLAs.
• Ensure clear handovers between shifts, colleagues and departments.
• Contribute to quality assurance of customer solutions and participate in customer meetings when needed.

Skills

Network products experience

Network structures understanding

Bilingual Danish/English

SLA-driven prioritisation

Education

IT/ networking education

Tools

Cisco equipment

Juniper equipment

ServiceNow

ITIL

Job description

GlobalConnect is seeking a hands-on role in B2B network operations to own customer cases, troubleshoot issues, and drive actions when services are affected. The position is primarily office-based at our Copenhagen location, focusing on network and security services for B2B customers.

You will join a specialised team, handle incidents end-to-end, and collaborate across departments to ensure smooth handovers and timely resolutions.