Global Operations Coordinator, International Accounts

TIP Trailer Services Norway ANS; Taastrup; Remote; DKK 650,000 - 850,000; Full time

Job summary

TIP Group, based in Taastrup, Denmark, seeks an International Strategic Accounts coordinator to support European customers, workshops, and suppliers. You will serve as a primary interface for day-to-day inquiries, coordinate fleet activities, and help deliver consistent service across borders.

You will join a small international team, work closely with stakeholders in multiple countries, and contribute to optimizing operations using data, KPIs, and Power BI.

Qualifications

• Experience in customer service, operations, a technical environment or coordination role.
• Customer-focused with strong relationships with internal and external stakeholders.
• Organized, detail-oriented and able to manage several priorities simultaneously.
• Confident communicating with stakeholders across different levels and countries.
• Proactive in solving operational challenges.
• Strong analytical skills with KPIs and data.

Responsibilities

• Coordinate the daily operational activities related to our international customers and their fleets.
• Act as a key point of contact for customers, handling day-to-day enquiries and requests.
• Monitor and proactively manage KPIs and other performance metrics to support a high level of customer satisfaction.
• Coordinate workshop bookings, reservations and other service-related activities.
• Work closely with TIP workshops, local teams and suppliers across Europe.
• Gather information from suppliers to support the preparation of estimates and invoices.
• Take ownership of operational issues and coordinate with relevant stakeholders to ensure timely resolution.
• Maintain and develop strong relationships with customers and internal stakeholders.
• Ensure that fleet and customer data is accurate and up to date in our business systems.
• Identify and share best practices across our International Strategic Accounts.

Skills

Customer service

Operations

Coordination

Stakeholder communication

Analytical skills

Tools

Microsoft 365

Power BI

Job description

TIP Group, based in Taastrup, Denmark, seeks an International Strategic Accounts coordinator to support European customers, workshops, and suppliers. You will serve as a primary interface for day-to-day inquiries, coordinate fleet activities, and help deliver consistent service across borders.

You will join a small international team, work closely with stakeholders in multiple countries, and contribute to optimizing operations using data, KPIs, and Power BI.