Interim Customer Care Lead - Global Orders & Logistics

Nextt & Mason AB; Viborg; Remote; DKK 620,000 - 964,000; Full time

Job summary

Nextt & Mason AB seeks an experienced Interim Lead for Customer Care to secure stable operations during peak season, oversee order flow for overseas distributors and Danish customers, and align forecasts with orders.

You will report to the COO, lead a small team, and help drive the Navision to Business Central transition while coordinating with Sales and production. Danish and English fluency essential.

Qualifications

• Solid hands-on experience in Customer Care or order management in a small manufacturer or trading company.
• Practical experience with export, sea freight, container shipping, Incoterms and export documentation.
• Strong Excel skills and Navision/Business Central experience; openness to new tools such as Copilot.

Responsibilities

• Keep Customer Care running smoothly through peak season with timely order processing and delivery.
• Follow up on distributor forecasts against targets, identify deviations and align targets with orders.
• Coordinate orders, inventory and delivery options with production, planning and suppliers considering long lead times and seasonal patterns.
• Handle container and pallet shipments, freight booking, export documents, B/Ls and Incoterms, and release goods per payment terms.
• Maintain price lists and delivery terms for distributors, retailers and key accounts.
• Be main contact for customers' buyers on needs, forecasts and deliveries.
• Create overview, structure and routines in the team and train younger colleagues.
• Support the move from Navision to Business Central.
• Spot commercial needs among customers and pass to Sales.

Skills

Customer care

Order management

Sales coordination

Export documentation

Navision/Business Central

Excel

Danish & English communication

Tools

Navision/Business Central

Excel

Copilot

Job description

Nextt & Mason AB seeks an experienced Interim Lead for Customer Care to secure stable operations during peak season, oversee order flow for overseas distributors and Danish customers, and align forecasts with orders.

You will report to the COO, lead a small team, and help drive the Navision to Business Central transition while coordinating with Sales and production. Danish and English fluency essential.