International Operational Specialist (m/f/x) Operations · Taastrup

TIP Trailer Services Norway ANS; Taastrup; Remote; DKK 650,000 - 850,000; Full time

Job summary

TIP Group, based in Taastrup, Denmark, seeks an International Strategic Accounts coordinator to support European customers, workshops, and suppliers. You will serve as a primary interface for day-to-day inquiries, coordinate fleet activities, and help deliver consistent service across borders.

You will join a small international team, work closely with stakeholders in multiple countries, and contribute to optimizing operations using data, KPIs, and Power BI.

Qualifications

• Experience in customer service, operations, a technical environment or coordination role.
• Customer-focused with strong relationships with internal and external stakeholders.
• Organized, detail-oriented and able to manage several priorities simultaneously.
• Confident communicating with stakeholders across different levels and countries.
• Proactive in solving operational challenges.
• Strong analytical skills with KPIs and data.

Responsibilities

• Coordinate the daily operational activities related to our international customers and their fleets.
• Act as a key point of contact for customers, handling day-to-day enquiries and requests.
• Monitor and proactively manage KPIs and other performance metrics to support a high level of customer satisfaction.
• Coordinate workshop bookings, reservations and other service-related activities.
• Work closely with TIP workshops, local teams and suppliers across Europe.
• Gather information from suppliers to support the preparation of estimates and invoices.
• Take ownership of operational issues and coordinate with relevant stakeholders to ensure timely resolution.
• Maintain and develop strong relationships with customers and internal stakeholders.
• Ensure that fleet and customer data is accurate and up to date in our business systems.
• Identify and share best practices across our International Strategic Accounts.

Skills

Customer service

Operations

Coordination

Stakeholder communication

Analytical skills

Tools

Microsoft 365

Power BI

Job description

Are you passionate about delivering excellent customer service and coordinating operations across countries? Do you enjoy bringing customers, workshops, suppliers and local teams together? Then you might be the right fit for our International Strategic Accounts team at our Nordic office in Taastrup, Denmark.

In this role, you will support some of our international key customers and help ensure smooth and consistent service delivery across Europe. Working closely with customers, workshops, suppliers and local TIP teams, you will coordinate activities, solve issues and help deliver a high-quality customer experience.

You will join a small international team of three where collaboration, ownership and customer focus are key. With stakeholders across countries and functions, this is an opportunity to further develop your coordination skills in a truly international environment.

What you’ll do

• Coordinate the daily operational activities related to our international customers and their fleets
• Act as a key point of contact for customers, handling day-to-day enquiries and requests
• Monitor and proactively manage KPIs and other performance metrics to support a high level of customer satisfaction
• Coordinate workshop bookings, reservations and other service-related activities
• Work closely with TIP workshops, local teams and suppliers across Europe
• Gather information from suppliers to support the preparation of estimates and invoices
• Take ownership of operational issues and coordinate with relevant stakeholders to ensure timely resolution
• Maintain and develop strong relationships with customers and internal stakeholders
• Ensure that fleet and customer data is accurate and up to date in our business systems

Identify and share best practices across our International Strategic Accounts.

What you’ll bring

• Have experience in customer service, operations, a technical environment or a coordination role
• Are customer-focused and enjoy building strong relationships with both internal and external stakeholders
• Are organized, detail-oriented and comfortable managing several priorities at the same time
• Communicate confidently with stakeholders at different levels and across different countries
• Take ownership and have a proactive approach to solving operational challenges
• Have strong analytical skills and are comfortable working with KPIs and operational data
• Are confident using Microsoft 365; experience with Power BI is an advantage
• Are fluent in written and spoken English; another European language, such as German, is an advantage

Have knowledge of trucks, trailers or workshop operations.

Why join TIP Group?

At TIP Group, you will become part of an international organisation and work with colleagues and customers across Europe.

We offer a role with a high level of collaboration and responsibility, where you can develop your operational and coordination skills while making a direct contribution to the service we provide to our international customers.

You can also expect opportunities for professional development and growth within TIP Group, together with a competitive compensation and benefits package.

Benefits include:

• Frit Valgs Konto
• Pension
• Sundhedsforsikring
• 37 feriefritimer (efter 9 mdr. anciennitet)
• Globalt medarbejderstøtteprogram
• Anciennitetsbonus
• Frugtordning

Se, hvorfor folk elsker at arbejde hos TIP, og udforsk vores fordele – læs mere her!