Global Onboarding & Migration Project Lead

Deel; Denmark; Hybrid; DKK 451,000 - 709,000; Full time

Benefits offered by this job

Stock grant opportunities

Additional perks and benefits

Flexible office membership

Job summary

Deel is seeking an experienced Client Onboarding/Success professional to migrate customers from acquired companies to the Deel platform, serving as trusted advisor during onboarding and advocating for client success. You’ll manage migrations, coordinate stakeholders, and drive product adoption to expand client usage.

You will collaborate with Sales, Support, Operations, Product and Engineering to deliver an exceptional onboarding experience and improve processes through automation and best

Qualifications

• 2–5 years in a Customer Onboarding or Customer Success role for B2B SaaS.
• Solid payroll domain knowledge; ability to discuss payroll with clients.
• Strong data handling and ability to map requirements across data domains.

Responsibilities

• Setup Project plans including key deliverable dates using applicable tools for managing the projects.
• Oversee regular customer status meetings and status reporting.
• Direct and assist with Data migrations from acquired company systems to Deel including data reconciliation, validation and other QA gates.
• Manage tasks that have dependencies on other teams within Deel, ensuring that client deadlines are met.
• Helping your teammates with escalations and day-to-day questions on processes and Deel products.
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams.
• Setting up customers to success in a timely manner through becoming expert in Deel products through orientation, training and assisting with client-side Change Management.
• Assist the wider team in developing appropriate materials to help clients navigate the project and associated business change.
• Problem solve Client’s issues and proactively advocate for Client’s success.
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience.
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Skills

Customer Onboarding

SaaS product

Project management

Data analysis

Communication

Team player

Job description

Deel is seeking an experienced Client Onboarding/Success professional to migrate customers from acquired companies to the Deel platform, serving as trusted advisor during onboarding and advocating for client success. You’ll manage migrations, coordinate stakeholders, and drive product adoption to expand client usage.

You will collaborate with Sales, Support, Operations, Product and Engineering to deliver an exceptional onboarding experience and improve processes through automation and best