Global Labour Strategy Lead, Retail Operations

Pandora; København; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Pandora, headquartered in Copenhagen, seeks a Senior Manager, Global Labour Management to shape and drive the labour strategy across its global store network.

Based at our headquarters, you will collaborate with Retail Operations, Finance, HR, Data & Analytics, and Digital & Technology to optimize workforce planning, productivity, and profitability. The role requires international experience, strong analytics, and fluency in English.

Qualifications

• Significant experience within Retail Operations and workforce or labour management.
• Experience from retail, fashion, beauty, lifestyle, or other customer-facing industries.
• Strong understanding of store operations and drivers behind labour productivity and customer experience.
• Experience leading teams and driving change across complex organizations.
• Exposure to international and matrix environments, ideally within a multi-country or global organization.
• Strong analytical capabilities and the ability to translate data into business decisions.
• Experience with workforce management platforms and scheduling solutions. Knowledge of Dayforce is an advantage.
• Excellent communication and stakeholder management skills with the ability to influence at all organizational levels.
• Fluency in English.

Responsibilities

• Developing and evolving Pandora's global labour strategy to support productivity, profitability, and sales growth.
• Partnering with Digital & Technology and Data & Analytics teams to enhance workforce management tools and capabilities, including our workforce management platform, Plan.dora.
• Driving the evolution of labour budgeting processes in close collaboration with Finance, HR, and local commercial teams.
• Leveraging data and insights to identify opportunities for improving workforce productivity, scheduling efficiency, and store performance.
• Establishing global workforce management standards, processes, policies, and KPIs.
• Supporting and coaching local workforce management teams across markets to strengthen capabilities and drive adoption of best practices.
• Leading continuous improvement initiatives and identifying opportunities to leverage new technologies and AI-powered workforce management solutions.
• Ensuring compliance with labour regulations, workforce management policies, and scheduling standards across markets.

Skills

Retail Operations experience

Workforce management

Team leadership

Stakeholder management

Analytical skills

English fluency

Tools

Plan.dora

Dayforce

Job description

Pandora, headquartered in Copenhagen, seeks a Senior Manager, Global Labour Management to shape and drive the labour strategy across its global store network.

Based at our headquarters, you will collaborate with Retail Operations, Finance, HR, Data & Analytics, and Digital & Technology to optimize workforce planning, productivity, and profitability. The role requires international experience, strong analytics, and fluency in English.