Global IT Service Management Lead

Danish Crown Global Business Services; Randers; Presencial; DKK 900 000 - 1 400 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Seat in Service & OperationsLeadership

Broad exposure to global IT and a prod

Resumo da oferta

Danish Crown is seeking a Manager IT Service Management to lead a distributed team across Denmark, Sweden and Poland, and to build service management as a discipline in Global IT. This is a people leadership role focused on setting direction, developing capabilities and driving adoption of standardized processes across teams.

You will work with cross-functional stakeholders to govern service ownership, define governance structures and ensure consistent service reviews and supplier governance.

Qualificações

• Proven people leadership experience with direct responsibility for developing individuals and building a team.
• Experience leading a team through change (new roles, new ways of working, or a new operating model).
• Experience leading colleagues across countries and locations.
• Solid working knowledge of IT Service Management to set direction and challenge constructively.
• Fluent English, written and spoken, at C1 level or higher (CEFR).

Responsabilidades

• Lead a distributed team across three countries through a significant role transition, building new capabilities and professional confidence.
• Set clear direction, priorities and expectations, and define what good looks like for each process and service discipline.
• Coach individuals through structured development planning, regular feedback and follow-up.
• Govern and continually improve Global IT's service management processes, and ensure they hold up in daily operation.
• Drive process adoption across Technology & Operational Services, including teams outside your own organization.
• Ensure Service Managers run consistent service reviews, service level follow-up and supplier governance for their assigned services.

Conhecimentos

People leadership

Change management

Cross-country leadership

IT Service Management

Fluent English

Formação académica

Bachelor's or Master's in IT or related field

Ferramentas

ServiceNow

Descrição da oferta de emprego

Danish Crown is seeking a Manager IT Service Management to lead a distributed team across Denmark, Sweden and Poland, and to build service management as a discipline in Global IT. This is a people leadership role focused on setting direction, developing capabilities and driving adoption of standardized processes across teams.

You will work with cross-functional stakeholders to govern service ownership, define governance structures and ensure consistent service reviews and supplier governance.