Global IT Foundation Services & Transformation Lead

Danish Crown A/S

Randers

On-site

DKK 900,000 - 1,200,000

Full time

12 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Influence over Global IT

Mature Foundation Services & Transform

Close collaboration with teams

Job summary

Danish Crown A/S in Randers seeks a Service Manager Foundation Services and Transformation to shape how Global IT governs, integrates and transforms foundation services across countries, platforms, suppliers and teams. You will partner with delivery teams to define ownership, interfaces and measurable outcomes, and drive governance and transformation across the foundation portfolio.

The role offers close collaboration with Service Owners and operational managers, opportunities to standardise,

Qualifications

At least 5 years IT experience, including at least 3 years in IT Service Management with service ownership, governance, service levels or lifecycle management.
A bachelor's or master's degree in IT, business, service management or a related field, or equivalent relevant professional experience.
Experience with service transition, operational readiness or transformation across multiple teams.
Experience with service integration in a multi-supplier environment.
Experience aligning service expectations, ownership and delivery responsibilities with stakeholders and suppliers.
Ability to turn unclear expectations into workable service definitions and improvement priorities.
Experience with standardisation, automation or continuous improvement across delivery areas.
Strong communication and stakeholder management skills.
Confident spoken and written English for day-to-day collaboration.

Responsibilities

Define and mature foundation services, including scope, ownership, interfaces, dependencies, governance requirements and expected outcomes.
Establish common standards, governance models, playbooks and operating routines that can be adopted across foundation services.
Translate approved service direction and roadmaps into coordinated transformation plans, and track progress, dependencies, risks and measurable outcomes.
Drive service integration across delivery teams, platforms, suppliers and countries, ensuring that responsibilities, risks and handovers are visible.
Coordinate transition and operational readiness activities so new or significantly changed services can be handed over into stable operation.
Identify and coordinate opportunities for standardisation, automation and simplification.
Work closely with Service Owners and operational Service Managers, providing the structures and transformation support needed for effective service governance.
Challenge fragmentation and local variation where a common enterprise approach provides better value, resilience or scalability.