Global Customer Success Specialist – Life Sciences

LGC; Denmark; On-site; DKK 280,000 - 340,000; Full time

Job summary

LGC is seeking a customer service professional in Denmark to manage and process customer orders, respond to inquiries, and coordinate with internal teams to ensure timely delivery.

You will uphold quality standards, ensure accurate documentation, and maintain ISO-aligned processes while supporting day-to-day operations. Proficiency in English and Danish is required, with ERP experience preferred.

Qualifications

• 1 year of experience in customer service or related field.
• Experience with ERP systems (Salesforce preferred).
• Strong computer literacy with Word, Excel, and PowerPoint.
• Excellent English written and verbal communication abilities.
• Intermediate Danish (B1/B2) is required.

Responsibilities

• Respond to inquiries regarding pricing, availability, order status, and shipping information.
• Act as the internal voice of the customer; communicate needs across departments.
• Process customer orders; verify specifications, pricing, product details, and delivery information.
• Direct customer requests to appropriate internal teams and track follow-up.
• Acknowledge orders, communicate changes, provide updates, and manage backorders.
• Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies.
• Follow service quality and order accuracy standards, SOPs, and training guidelines.
• Comply with ISO 13485, ISO 9001 quality requirements.
• Perform additional tasks to support business operations.

Skills

Customer service

ERP systems

MS Office

English proficiency

Danish (Intermediate)

Tools

Salesforce

Job description

LGC is seeking a customer service professional in Denmark to manage and process customer orders, respond to inquiries, and coordinate with internal teams to ensure timely delivery.

You will uphold quality standards, ensure accurate documentation, and maintain ISO-aligned processes while supporting day-to-day operations. Proficiency in English and Danish is required, with ERP experience preferred.