Service Center Coordinator

MS0069 GE Healthcare Danmark A/S; Herlev Kommune; On-site; DKK 350,000 - 520,000; Full time

Job summary

GE HealthCare Denmark A/S is seeking a Service Center Coordinator to be the primary contact for customers within the Nordic Service Center. You will work closely with service engineers, logistics partners, and sales representatives to ensure a high-quality customer experience and on-time service commitments.

In this role you will handle customer inquiries, process orders, collaborate across departments, and continuously improve service delivery while maintaining compliant operations and strong

Qualifications

• Experience from a customer center or similar environment.
• Fluent in Danish and English, both spoken and written.
• Comfortable speaking on the phone and proficient computer skills.
• Accurate and solution-oriented with a customer focus.
• Able to work toward specific goals and deadlines.
• Structured, decisive, and responsible with multitasking ability.
• Good interpersonal skills and adaptability.

Responsibilities

• Provide excellent service to end customers, distributors, and subsidiaries.
• Be the first point of contact for inquiries and service requests.
• Receive orders and process per company policies and systems.
• Ensure timely processing through to shipment.
• Collaborate with internal departments to resolve issues.
• Build strong relationships with customers and partners.
• Respond to queries in a timely, professional manner.
• Develop product knowledge and supply chain understanding.
• Work as part of a team to improve service quality.
• Provide accurate information and quotations per guidelines.
• Ensure compliance with policies and standards.
• Support continuous improvement initiatives.

Skills

Customer service experience

Bilingual Danish/English

Phone communication

Accuracy & problem solving

Goal oriented

Structured approach

Multitasking

Adaptability

Job description

Job Description Summary

As a Service Center Coordinator within the Nordic Service Center team, you will serve as the primary point of contact for customers and act as the interface between customers and GE HealthCare. You will work closely with service engineers, logistics partners, and sales representatives to deliver an outstanding customer experience. You are accountable for the quality and accuracy of your work, contributing to efficient operations and a positive customer experience throughout the service journey. The role requires strong customer focus, effective communication, and collaboration across multiple functions. You will operate within established processes and compliance requirements while building trusted customer relationships and ensuring that service commitments are delivered on time and to a high standard.

Job Description Responsibilities

• Providing excellent service and support to end customers, distributors, and subsidiaries.
• Acting as the first point of contact for customer inquiries and service-related requests.
• Receiving customer orders and manage them in accordance with company policies, procedures, and systems, ensuring timely processing through to shipment.
• Collaborating with internal departments to resolve customer issues, disputes, and escalations efficiently.
• Building and maintaining strong relationships with customers and commercial partners to gain trust and support long-term business success.
• Responding to customer queries in a timely, professional, and customer-focused manner.
• Developing and maintaining strong product knowledge and a solid understanding of supply chain processes.
• Working proactively as part of a team to maintain and continuously improve service quality and customer satisfaction.
• Building effective working relationships with internal stakeholders to understand operational impacts on customers and service levels.
• Providing accurate information, guidance, and support to customers and business partners.
• Preparing and issuing quotations for customers and distributors in line with company policies and commercial guidelines.
• Ensuring compliance with company policies, quality standards, and operational procedures.
• Supporting continuous improvement initiatives that enhance customer experience and operational efficiency.

Required Qualifications & Skills

• Experience from customer center or similar work
• Fluent Danish, and English knowledge, oral and written
• Comfortable speaking on the phone, and documented computer skills
• Accurate and solution oriented
• Ability to work towards specific goals
• Structured and decisive with a strong sense of responsibility
• Ability to handle multiple tasks at the same time
• Personal suitability with needed skills and right attitude to the work

Additional Information

Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation.

We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions.

Better tools enabling better patient care.

Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.