Global CRM Product Owner: Drive Sales with Dynamics 365

ROCKWOOL International A/S

Hedehusene

On-site

DKK 900,000 - 1,100,000

Full time

4 days ago

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Job summary

ROCKWOOL Group seeks a Global Commercial CRM Product Owner to shape our CRM strategy and drive improvements across markets worldwide. You will own the roadmap, align with Group Digital and Enterprise Architecture, and translate business priorities into actionable CRM initiatives.

In this role you will focus on Sales CRM and Customer Service, ensuring measurable commercial impact while maintaining a stability‑first approach.

Qualifications

Proven experience in Product Ownership or similar role.
Experience improving CRM platforms in a sales environment, Dynamics 365 preferred.
Strong strategy development based on customer journeys and business capabilities.
Ability to manage competing priorities across multiple markets and stakeholders.
Fluent English, able to collaborate globally.

Responsibilities

Develop and maintain a 3–5-year CRM strategy for Dynamics 365 Sales.
Own the global CRM roadmap and backlog, setting priorities and trade‑offs.
Drive discovery and prioritisation of Sales CRM improvements to strengthen pipeline health.
Define KPIs and targets to measure CRM value and outcomes.
Champion user adoption and AI opportunities within CRM.
Translate business priorities into clear, implementable requirements for delivery teams.
Oversee Dynamics 365 Customer Service with a stability‑first approach.