Senior Airport Services Agent - CPH

Emirates; København; On-site; DKK 260,000 - 380,000; Full time

Benefits offered by this job

Unlimited standby travel

Hotel discount rates

Emirates Platinum Card

Interline travel benefits

Job summary

Emirates in Copenhagen is seeking a dedicated passenger services professional to join our airport team. You will deliver high-quality service at check-in, boarding, and at the ticket desk, ensuring compliance with Emirates standards. This role requires experience in airport operations and strong communication in English and Danish.

Join a global airline that offers unique travel benefits and a dynamic, multicultural work environment in Denmark.

Qualifications

• Secondary education or equivalent qualification.
• Experience in airport passenger services operations.
• Working knowledge of Departure Control Systems (DCS).
• Completion of professional training in Passenger Services and Ground Operations.
• Knowledge of Reservations and Ticketing would be an advantage.
• Fluent in spoken and written English and Danish.

Responsibilities

• Deliver high-quality passenger service at check-in, boarding, arrivals, and special service areas, ensuring compliance with Emirates standards and procedures.
• Coordinate boarding activities, flight documentation, and post-flight reconciliation to support safe and on-time departures.
• Provide guidance to team members and oversee operational areas to maintain service excellence and efficiency.
• Liaise with service providers, including Chauffeur Drive and Ground Handling Agents, to ensure seamless passenger support and baggage handling.
• Manage passenger issues relating to baggage, visas, excess baggage, delays, disruptions, and denied boarding, ensuring effective communication and resolution.
• Prepare and complete operational reports, statistics, and flight documentation while maintaining accurate records.
• Ensure compliance with safety procedures and promptly report any operational incidents or equipment damage.
• Act as deputy to the Check-in Supervisor when required, including conducting flight briefings and allocating resources.
• Provide support at the Ticket Desk during staffing shortages and carry out credit card verification and travel document checks.

Skills

Passenger services

DCS knowledge

Fluent English

Fluent Danish

Education

Secondary education or equivalent

Tools

DCS software

Job description

Job Purpose

A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally friendly and technologically advanced fleet of over 250 aircraft.

Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Our services span almost every aspect of our industry. Behind it all are more than 70,000 colleagues from over 200 nationalities across our 50 business units and associated firms, making us one of the biggest employers in the region.

Joining us you will experience a fast-paced multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you will grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

Key Responsibilities

• Deliver high-quality passenger service at check-in, boarding, arrivals, and special service areas, ensuring compliance with Emirates standards and procedures.


• Coordinate boarding activities, flight documentation, and post-flight reconciliation to support safe and on-time departures.


• Provide guidance to team members and oversee operational areas to maintain service excellence and efficiency.


• Liaise with service providers, including Chauffeur Drive and Ground Handling Agents, to ensure seamless passenger support and baggage handling.


• Manage passenger issues relating to baggage, visas, excess baggage, delays, disruptions, and denied boarding, ensuring effective communication and resolution.


• Prepare and complete operational reports, statistics, and flight documentation while maintaining accurate records.


• Ensure compliance with safety procedures and promptly report any operational incidents or equipment damage.


• Act as deputy to the Check-in Supervisor when required, including conducting flight briefings and allocating resources.


• Provide support at the Ticket Desk during staffing shortages and carry out credit card verification and travel document checks.

Qualifications

• Secondary education or equivalent qualification.


• Experience in airport passenger services operations.


• Working knowledge of Departure Control Systems (DCS).


• Completion of professional training in Passenger Services and Ground Operations.


• Knowledge of Reservations and Ticketing would be an advantage.


• Fluent in spoken and written English and Danish.

Your key qualities

• Results-focused with a strong drive for performance and continuous improvement.


• Proactive and adaptable, with an openness to new opportunities and challenges.


• Strong collaborative skills, fostering productive working relationships across teams.


• Effective at engaging and influencing others to achieve shared objectives.

Salary & benefits

Competivite

At Emirates, we don’t just connect destinations—we create journeys defined by excellence, ambition, and opportunity. As part of our global team, you will represent a brand synonymous with world‑class service while shaping our continued success in Denmark.

Our rewards extend beyond the workplace, offering a lifestyle that reflects the spirit of travel some of which include:

• Unlimited standby travel across our global network, opening the door to extraordinary destinations and access to discounted confirmed tickets.


• Preferential hotel rates worldwide, allowing you to experience the finest stays wherever you go.


• Access to the Emirates Platinum Card, unlocking an exclusive range of lifestyle, retail, and travel privileges.


• Interline travel benefits with partner airlines, expanding your access across the world.

This is more than a role—it’s an opportunity to immerse yourself in a truly global lifestyle, where your career and your passion for travel move forward together.