Front of House Lead: Inspire Teams, Elevate Experience

RETAILORS; Aarhus; On-site; DKK 450,000 - 600,000; Full time

Benefits offered by this job

Employee discounts across Nike store网络

Friends & Family events

Job summary

Retailors, Nike's leading retail partner, seeks a Store Lead to drive operational excellence and inspire teams in Aarhus. You will own shifts, coach staff, and uphold Nike's standards while delivering a premium consumer experience.

The role emphasizes collaboration, safety, and a customer-centric mindset, with opportunities to grow through our development programs and international best practices. Weekend/evening availability may be required.

Qualifications

• Proven leadership experience with ability to meet and exceed targets.
• Experience coaching, training, and developing team members.
• Deep knowledge of Nike brand and ability to represent its attributes.

Responsibilities

• Team Oversight: Schedule employee shifts, assign duties, and provide clear direction and feedback during shifts.
• Role Model: Demonstrate best practices and set a high standard in your area of responsibility.
• Training and Development: Train and coach new employees, fostering their growth and success.
• Conflict Resolution: Address customer and employee complaints promptly and resolve conflicts within the team.
• Feedback Loop: Provide constructive feedback to both team members and management to improve operations and foster development.
• Store Operations: Support and manage store opening and closing processes in alignment with company procedures.
• Health and Safety: Ensure health and safety standards are followed and enforced.
• Equipment Maintenance: Inspect store equipment and communicate repair or replacement needs to management.
• Problem-Solving: Proactively address operational challenges to ensure a smooth and efficient workflow.
• Team Culture: Promote a positive work environment where employees feel supported and motivated.
• Collaboration: Build strong relationships with team members, encouraging open communication and teamwork.
• Customer Focus: Handle customer concerns with professionalism, contributing to a premium shopping experience.

Skills

Leadership experience

Team coaching

Communication

English fluency

Tools

POS systems

Retail software

Job description

Retailors, Nike's leading retail partner, seeks a Store Lead to drive operational excellence and inspire teams in Aarhus. You will own shifts, coach staff, and uphold Nike's standards while delivering a premium consumer experience.

The role emphasizes collaboration, safety, and a customer-centric mindset, with opportunities to grow through our development programs and international best practices. Weekend/evening availability may be required.