Floor Manager

JD Sports Germany & Austria; Københavns Kommune; On-site; DKK 380,000 - 460,000; Full time

Benefits offered by this job

Staff Discount

Personal development opportunities

Job summary

JD Sports Fashion in Copenhagen is seeking a Floor Manager to lead the store team on the shop floor, drive visual merchandising, and deliver excellent customer service. You will supervise staff, handle personnel matters, and motivate the team to meet and exceed targets while maintaining brand standards.

In this role you will create engaging displays, use in-store data to optimise product placement, and ensure stock is neat and presentable at all times.

Qualifications

• Experience as a retail supervisor is advantageous.
• Strong verbal and written communication skills.
• Proficient IT skills with Microsoft Outlook, Word and Excel.

Responsibilities

• Lead the floor team, provide visual support and ensure high standards of customer service.
• Handle personnel matters, motivate staff and ensure targets are met.
• Create compelling window and in-store displays to maximise sales.
• Utilise reports and product placement to optimise key selling lines.
• Maintain stock presentation and ensure staff appearance aligns with guidelines.

Skills

Retail supervisor experience

Communication skills

Team leadership

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Are you crazy about streetfashion and sneakers like us? Would you like to join a passionate team that always strive to offer the best customer service and the latest street fashion?

JD Sports Fashion is now looking for a Floor Manager to join our team in Copenhagen.

Role Overview

As part of the in-store team you will provide visual support to the store, engaging our customers by creative productplacement and utilizing the latest fashion trends. You will be leading the entire team on the floor, be first point of contact in personnel matters and motivating and supporting all your team members. You will create window and in store displays whilst maximizing storeprofitability through enticing visual concepts.

Customer Service

• Provide customers with excellent levels of Customer service.
• Support and deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales team is in line with company guidelines.
• Have an understanding of the Customer Service measuring program.
• Ensure that targets are achieved and, where possible, exceeded.
• Support and motivate staff service levels in order to maximize store sales.
• Utilize in store devices, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines.
• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.

Training and Development

• Encourage, Develop and motivate personal progression throughout your store
• Provide assistance with the induction and training of new joiners.
• Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.

Skills, experience & knowledge needed

• Retail Supervisor experience would be advantageous.
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word and Excel.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Staff Discount On JD Group and other brands within the organisation
• Personal development opportunities to learn and develop at work.