Assistant Store Manager

JD Sports Fashion Finland Oy; København; On-site; DKK 360,000 - 440,000; Full time

Benefits offered by this job

Holiday Allowance

Discretionary Bonus Scheme

Staff Discount On JD Group

Pension Scheme

Personal development opportunities

Job summary

JD Sports Fashion Finland Oy in Copenhagen is seeking an Assistant Manager to lead the team and deliver outstanding customer experiences in-store.

You will support the Store Manager with daily operations, KPI tracking and staff development, while ensuring high standards in visual merchandising, stock control and service excellence. You will mentor colleagues, recruit and train new starters, and drive sales through hands-on leadership and proactive problem solving.

Qualifications

• Retail management experience in a fast-paced environment.
• Experience leading and motivating a team.
• Excellent time management and organizational skills.
• Strong verbal and written communication abilities.
• IT proficiency with MS Outlook, Word and Excel.

Responsibilities

• Train and develop staff, support recruitment and inductions.
• Analyse store KPIs and drive targets with the team.
• Provide exceptional customer service and handle complaints.
• Lead visual merchandising, pricing and stock display.
• Assist with day-to-day operations and floor coverage.

Skills

Retail management

Team leadership

Time management

Communication skills

IT skills

MS Outlook

MS Word

MS Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Are you our new Assistant Manager?

Are you crazy about streetwear and sneakers like us? Who loves to lead and motivate a team and provide customers with the best customer experience possible? Do you have experience being a team leader and loves motivating colleagues?

If yes, keep reading as we are looking for a new Assistant Manager in Strøget, Copenhagen.

Role Overview:

In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved.

Key duties/ responsibilities:

Employees

• Train and making career plans together with the store manager for internal employees and promote progression within the group.
• Assist with store recruitment, new starter inductions, and staff training.

Sales

• Ensure and analyzing the store's dashboard to achieve targets and KPI and, where possible, exceeded.
• Supervisory help is always available on the sales floor, selling personally where necessary.
• The staffing structure in the branch allows adequate floor coverage at all times taking into account normal peaks and troughs in the sales pattern.

Customer Service

• Motivate and train the team to ensure that customers are given courteous, considerate and responsible advice.
• Deal with all customer complaints, whether out of service or merchandise, according to company policy, ensuring that they are handled promptly , courteously and objectively.
• Support the Team in making the customers encouraged to return as a result of courteous and competent service.

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
• Keep stock on display clean and presentable at all times.

Skills/Experience/Knowledge Needed

• Retail Management experience.
• Experience in leading and motivating a team
• Excellent Time Management skills.
• Strong verbal and written communication skills.
• IT skills - Microsoft Outlook, Word and Excel.
  We know our employees puts a great effort into to making JD Sports the success it is today and in turn, we offer them some amazing benefits:
• Holiday Allowance
• Discretionary Bonus Scheme
• Staff Discount On JD Group and other brands within the organisation
• Pension Scheme
• Personal development opportunities to learn and develop at work.