Floor Manager

JD Sports Fashion Finland Oy; København; On-site; DKK 334,800 - 446,400; Full time

Benefits offered by this job

Staff Discount On JD Group and other brands

Personal development opportunities

Job summary

A leading fashion company in Copenhagen is seeking a Floor Manager to lead the on-floor team and enhance customer service. The role requires skills in visual merchandising and excellent time management, aiming to create enticing displays and maximize store profitability. Ideal candidates will have retail supervisory experience and strong communication abilities. This position also includes training responsibilities, supporting staff development, and ensuring high customer satisfaction. A comprehensive staff discount and personal development opportunities are offered.

Qualifications

• Retail Supervisor experience would be advantageous.
• Excellent Time Management skills.
• Strong verbal and written communication skills required.
• Proficiency in IT skills, including Microsoft Outlook, Word, and Excel.

Responsibilities

• Lead the on-floor team and serve as the first contact for personnel matters.
• Provide excellent customer service and handle complaints effectively.
• Use visual merchandising techniques to attract customers.
• Support the training and development of new and existing staff.

Skills

Retail Supervisor experience

Excellent Time Management skills

Strong verbal communication skills

Strong written communication skills

IT skills - Microsoft Outlook, Word, and Excel

Job description

Are you our new Team member?

Are you crazy about streetfashion and sneakers like us? Would you like to join a passionate team that always strives to offer the best customer service and the latest street fashion?

JD Sports Fashion is now looking for a Floor Manager to join our team in Copenhagen.

Role Overview

As part of the in-store team you will provide visual support to the store, engaging our customers by creative product placement and utilizing the latest fashion trends. You will be leading the entire team on the floor, be first point of contact in personnel matters and motivating and supporting all your team members. You will create window and in store displays whilst maximizing store profitability through enticing visual concepts.

Customer Service

• Provide customers with excellent levels of customer service.
• Support and deal with customer complaints and inquiries, providing the best possible outcome.
• Ensure the personal appearance of the sales team is in line with company guidelines.
• Have an understanding of the Customer Service measuring program.

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Support and motivate staff service levels in order to maximize store sales.
• Utilize in-store devices, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines.

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.

Training and Development

• Encourage, develop and motivate personal progression throughout your store.
• Provide assistance with the induction and training of new joiners.
• Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.

Skills, experience & knowledge needed

• Retail Supervisor experience would be advantageous.
• Excellent Time Management skills.
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word and Excel.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Staff Discount On JD Group and other brands within the organisation.
• Personal development opportunities to learn and develop at work.