Technical Delivery Manager

VML group; København; On-site; DKK 522,388 - 708,955; Full time

Job summary

VML group is looking for a Technical Delivery Manager in Copenhagen to lead the adoption of our product for top brands. This role balances technical product enablement with team leadership, translating client needs into the best approaches while managing day-to-day operations and team dynamics.

The ideal candidate will have proven experience in technical project management and be comfortable in both client interactions and team management. You will shape the strategy for your team and drive product adoption effectively.

Qualifications

• Proven experience in product specialist or product enablement role.
• Ability to define and uphold a standardized product approach.
• Experience managing teams and conducting performance reviews.
• Strong stakeholder communication skills.

Responsibilities

• Balance technical enablement with team leadership.
• Act as authority on product configuration and setup.
• Manage day-to-day operations and handle incident escalations.
• Ensure team alignment and motivation.

Skills

Product configuration and setup

Technical project management

People management

Stakeholder communication

Adaptability

Tools

Salesforce Marketing Cloud

Adobe Campaign

Braze

Job description

Join our Adoption & Product Enablement team and take ownership of how the world's most admired brands configure, adopt, and get value from our product. If you thrive at the intersection of deep technical product knowledge and people leadership and you're equally comfortable architecting the right solution, guiding a client toward the best approach, and developing a team, we have the perfect opportunity for you.

What will your day look like?

As a Technical Delivery Manager, your days will balance technical product enablement with team leadership. You'll act as the authority on our product's configuration and setup; translating client needs into the right approach, while safeguarding a consistent, standardized way of working across all clients. You'll act as a thoughtful gatekeeper for our product standards, knowing when to challenge a request and how to redirect it toward a more scalable, maintainable solution. A big part of this is bringing people along with you, clearly explaining the trade‑offs and the thinking behind the path you recommend.

Alongside this, you'll set the strategy and direction for the team, manage day‑to‑day operations, and own escalation for incidents. You'll handle specific client requests, run 1‑1s and performance reviews, and create an environment where your team can do their best work. Each day, you'll move fluidly between hands‑on product guidance and the leadership that keeps the team aligned, motivated, and delivering.

Who are you going to work with?

You'll work closely with your team of Product Specialists, as well as with Product Owners, Developers, Technical Project Managers, and client‑facing colleagues. You'll be a trusted point of contact for clients on product setup and enablement, and an escalation partner for stakeholders across the business. We foster diversity and give you the autonomy to shape how your team operates while supporting your growth as a leader.

What do you bring to the table?

You are a confident, detail‑oriented, and decisive individual who balances technical rigor with strong people skills. You can hold a standard, communicate the "why" behind a decision, and bring a team along with you. Additionally, you possess the following qualifications:

• Proven experience in a product specialist, technical project management, or product enablement role, with deep knowledge of product configuration and setup.
• Demonstrated ability to define and uphold a standardized product approach across multiple clients, including the confidence to decline or reshape out‑of‑scope requests.
• People management experience, including setting team strategy, running 1‑1s, and conducting performance reviews.
• Experience owning incident escalation and managing competing priorities under pressure.
• Strong stakeholder and client‑facing communication skills, with the ability to explain technical decisions to both technical and non‑technical audiences.
• Adaptability to excel in a distributed, multicultural team setting.

Preferably, you also have:

• Experience with CRM, Marketing Automation, or Personalization platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze).
• A track record of improving product adoption, onboarding, or enablement processes at scale.
• Experience defining best practices, documentation, or governance frameworks for a product.
• A background that combines individual technical contribution with team leadership.
• Familiarity with working in an agency, consultancy, or technology Center of Excellence environment.

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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