Enterprise Customer Success Manager TLV

Justt; København; On-site; DKK 545,000 - 881,000; Full time

Job summary

Justt TLV is seeking an Enterprise Customer Success Manager to manage a portfolio of top-tier EMEA accounts from Tel Aviv. You will own retention, upsell and cross-sell targets, coordinating across Solutions Engineering, Product, Data, Legal and Support to drive revenue growth.

You’ll lead structured account plans, analyze portfolio performance, and manage senior stakeholder relationships to unlock expansion opportunities. Fluent English is required; Hebrew is a plus but not required.

Qualifications

• 5+ years in Customer Success or Account Management for enterprise accounts.
• Strong project management skills with multi-stakeholder coordination.
• Analytical mindset to translate data into insights and actions.
• Proven ability to grow revenue through retention, upsell and cross-sell.

Responsibilities

• Identify and execute upsell and cross-sell opportunities end-to-end, from opportunity to signed revenue.
• Build and run structured account plans that protect and grow revenue against retention goals.
• Analyze portfolio performance combining data and customer feedback to drive growth.
• Lead business review meetings with senior stakeholders to strengthen relationships and open new revenue conversations.
• Coordinate cross-functional teams to resolve issues and keep renewals on track.
• Capture client feedback and inform product roadmap priorities.

Skills

Project management

Analytical mindset

Stakeholder management

Relationship building

English fluency

Travel readiness

Job description

Enterprise Customer Success Manager TLV

• Customer Success
• Justt TLV

Description

We're looking for an Enterprise Customer Success Manager to join our team in Tel Aviv. This is a revenue-driving role with a project management core: you'll own retention, upsell, and cross-sell targets for a portfolio of top-tier EMEA accounts, and you'll hit them by running tight, structured execution across every function that touches the account. You'll represent both the voice of Justt and the voice of the customer - partnering with diverse payment stakeholders externally and orchestrating multiple internal teams to deliver measurable revenue growth.

What you'll do

• Identify and execute upsell and cross-sell opportunities end-to-end, from opportunity to signed revenue
• Build and run structured account plans that protect and grow revenue against clear retention goals
• Analyze portfolio performance, combining data and customer feedback to build the commercial case for growth
• Lead business review meetings and manage senior stakeholders to strengthen multi-level relationships and open new revenue conversations
• Project-manage account issues end-to-end - coordinating Solutions Engineering, Product, Data, Legal, and Support to close gaps fast and keep deals and renewals on track
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities

Requirements

• 5+ years of experience as a Customer Success Manager or Account Manager, carrying and hitting revenue KPIs (retention, upsell, cross-sell) for enterprise accounts
• Strong project management skills - proven ability to run complex, multi-stakeholder workstreams to a deadline
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions
• Demonstrated success in building and growing long-term, value-driven customer relationships that convert into expansion revenue
• Comfortable operating in fast-paced, dynamic environments
• Willingness to travel at least once per quarter
• Fluent English; Hebrew a plus, but not a must.
• Experience in the payments industry - an advantage