Senior Customer Success Manager

Truvio; København; Remote; DKK 600,000 - 900,000; Full time

Job summary

Truvio is seeking a Senior Customer Success Manager to own strategic enterprise accounts and drive measurable value from go-live onward. You will build relationships with senior stakeholders, develop success plans, and own renewals while identifying growth opportunities with Sales.

This role emphasizes data-driven decision-making, English communication, and collaboration across teams to deliver outcomes for Nordic or Portuguese customers in a global SaaS environment.

Qualifications

• Several years of experience in Customer Success, account management, or a comparable customer-facing role within B2B software, ideally working with enterprise customers.
• Track record of retaining and growing a customer portfolio, including commercial ownership of renewals or expansion.
• Confidence working with senior stakeholders and translating their business goals into measurable outcomes.
• Strong written and verbal communication skills in English, with the ability to coordinate across teams you do not manage.
• Comfort working with data and using customer health, usage, and satisfaction signals to prioritize actions.

Responsibilities

• Own a portfolio of strategic enterprise accounts from go-live onward, driving adoption, value realization, and measurable outcomes.
• Build and maintain relationships with senior customer stakeholders, acting as their trusted advisor and their route into Truvio when something needs attention.
• Create and maintain a clear success plan for every account, defining what success looks like, tracking progress against it, and running a structured cadence of value reviews.
• Own renewals for your accounts: assess risk and readiness early, choose the right approach, and lead the conversation through to close.
• Identify and drive growth opportunities within your accounts, partnering with Sales where a new product or a wider commercial motion is involved.
• Monitor customer health and act on it, leading remediation where accounts are at risk and escalating early when they need wider support.
• Look for better ways of working, including using AI to reduce routine effort and surface customer insight sooner.

Skills

Enterprise CS

Renewals ownership

Stakeholder mgmt

Data-driven decisions

English comms

Customer success

Tools

CRM software

Job description

About The Role

Do you want to play a key role in shaping long-term success for some of Truvio’s most strategic enterprise customers? As a Senior Customer Success Manager, you will be trusted to turn strong customer relationships into measurable business value, helping customers get the very best from our solutions while identifying opportunities for growth. This is an individual contributor role with genuine commercial ownership, senior stakeholder exposure, and the opportunity to make a visible impact in a growing international SaaS environment.

What You Will Do

• Own a portfolio of strategic enterprise accounts from go-live onward, driving adoption, value realization, and measurable outcomes.
• Build and maintain relationships with senior customer stakeholders, acting as their trusted advisor and their route into Truvio when something needs attention.
• Create and maintain a clear success plan for every account, defining what success looks like, tracking progress against it, and running a structured cadence of value reviews that keep that story visible.
• Own renewals for your accounts: assess risk and readiness early, choose the right approach, and lead the conversation through to close.
• Identify and drive growth opportunities within your accounts, partnering with Sales where a new product or a wider commercial motion is involved.
• Monitor customer health and act on it, leading remediation where accounts are at risk and escalating early when they need wider support.
• Look for better ways of working, including using AI to reduce routine effort and surface customer insight sooner.

What You Will Bring

• Several years of experience in Customer Success, account management, or a comparable customer-facing role within B2B software, ideally working with enterprise customers.
• A track record of retaining and growing a customer portfolio, including commercial ownership of renewals or expansion.
• Confidence working with senior stakeholders and translating their business goals into measurable outcomes.
• Strong written and verbal communication skills in English, together with the coordination skills to move work forward across teams you do not manage.
• Comfort working with data and using customer health, usage, and satisfaction signals to prioritize your time and actions.

It is an advantage if you also have

• Familiarity with ERP, finance automation, or e-commerce software.
• Swedish language skills.

Why Truvio

Truvio helps organizations automate and improve how they run finance, operations, and commerce. You will join a global Customer Success team with a clear operating model, a strong product portfolio, and real influence over how the function develops.

Other Information

Location: Nordics or Portugal

Employment type: Full-time, permanent

About Truvio

At Truvio you will be part of a fast-growing modern SaaS environment that brings together established Microsoft Dynamics ISVs in one unified company, delivering a single, intelligent product portfolio built exclusively for Dynamics 365. We help customers and partners close the ERP Value Gap by unifying finance, operations, and commerce within a Microsoft-native suite.

We are more than 450 employees worldwide, with colleagues across North America, Europe, Asia, and Australia. Our culture is built around our core values: Take Ownership, Build Trust, Drive Innovation and Succeed Together.

We help organizations get more from their ERP investments - with solutions that simplify complexity, create clarity, and deliver outcomes that scale. Our Mission is a world where every organization grows with confidence - powered by trusted expertise and continuous innovation.