EMEA Regional Technical Escalation Specialist
BD
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Job summary
Waters is seeking a senior technical expert to join the regional technical support team for BD COR molecular diagnostic systems across Nordics and beyond. You will be the escalation point for complex instrument, software, and connectivity issues, delivering advanced troubleshooting and training to field service engineers and support teams.
Based in Denmark or Sweden, you will travel extensively across the Nordics and EMEA, including overnight stays, to install, escalate, train, and ensure
Qualifications
- Engineering degree or equivalent experience in electronics, automation, physics, or related technical field.
- Experience supporting complex diagnostic instruments or laboratory automation systems.
- Strong troubleshooting skills and ability to work independently.
Responsibilities
- Serve as the technical escalation expert for complex BD COR instrument, software, workflow, and connectivity challenges.
- Diagnose and resolve advanced technical issues remotely and onsite to support high instrument availability and customer continuity.
- Deliver technical training and coaching to Field Service Engineers, technical specialists, and support teams across EMEA.
- Build regional technical capability by sharing knowledge, best practices, and troubleshooting expertise with local service teams.
- Support new product introductions, software updates, upgrades, validation activities, and service readiness programs.
- Analyze performance trends, recurring issues, and escalation drivers to identify opportunities for improvement.
- Partner with remote support and field-based teams to ensure effective issue resolution, parts readiness, and service execution.
- Maintain accurate technical documentation, service records, and compliance with quality and regulatory requirements.
Skills
Education
Tools
Job description
Waters is seeking a senior technical expert to join the regional technical support team for BD COR molecular diagnostic systems across Nordics and beyond. You will be the escalation point for complex instrument, software, and connectivity issues, delivering advanced troubleshooting and training to field service engineers and support teams.
Based in Denmark or Sweden, you will travel extensively across the Nordics and EMEA, including overnight stays, to install, escalate, train, and ensure
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