EMEA Regional Escalation Lead — Drive Critical Customer Solutions

BriefCam Ltd.; Glostrup Kommune; Hybrid; DKK 522,388 - 671,642; Full time

Benefits offered by this job

Access to training and professional certifications

Flexible working arrangements

Job summary

BriefCam Ltd. is seeking a Regional Escalation Manager in Brøndby, Denmark (hybrid). This critical role involves managing customer and partner escalations across the EMEA region, ensuring successful outcomes and maintaining customer trust.

The ideal candidate will have a Bachelor's degree and 5+ years in Technical Support or Escalation Management, strong communication skills, and a keen ability to coordinate teams effectively. Join us to make a significant impact across our customer support organization.

Qualifications

• 5+ years of experience in Technical Support, Escalation Management, or related roles.
• Proven experience in managing complex customer escalations.
• Strong verbal and written communication skills, including executive-level communication.

Responsibilities

• Lead complex customer and partner escalations to resolution.
• Coordinate cross-functional teams for effective issue management.
• Provide proactive communication and status updates throughout escalation.

Skills

Technical Support

Escalation Management

Project Management

Analytical Skills

Communication

Education

Bachelor's degree in Business, IT, Engineering, or related

Tools

CRM platforms

Support ticketing systems

Job description

BriefCam Ltd. is seeking a Regional Escalation Manager in Brøndby, Denmark (hybrid). This critical role involves managing customer and partner escalations across the EMEA region, ensuring successful outcomes and maintaining customer trust.

The ideal candidate will have a Bachelor's degree and 5+ years in Technical Support or Escalation Management, strong communication skills, and a keen ability to coordinate teams effectively. Join us to make a significant impact across our customer support organization.