EMEA Regional Escalation Lead — Drive Critical Customer Solutions

Milestone Systems; København; Hybrid; DKK 80,000 - 100,000; Full time

Benefits offered by this job

Flexible working arrangements

Training and development resources

Competitive compensation and benefits package

Job summary

Milestone Systems is seeking a Regional Escalation Manager to protect customer trust and ensure successful outcomes in high-impact situations. Based in Brøndby, Denmark, this hybrid role involves leading escalations across the EMEA region, coordinating technical experts and stakeholders for resolution.

The ideal candidate will have over 5 years of experience in Technical Support or Customer Success, with strong project management skills and the ability to communicate effectively with customers and partners.

Qualifications

• 5+ years of experience in Technical Support or Customer Success.
• Experience managing complex customer escalations.
• Strong problem-solving and analytical skills.

Responsibilities

• Lead customer and partner escalations through resolution.
• Coordinate cross-functional teams to drive issue resolution.
• Provide status updates and executive-level reporting.

Skills

Technical Support

Escalation Management

Customer Success

Communication Skills

Project Management

Education

Bachelor's degree in Business, IT, Engineering, or related field

Tools

CRM Platforms

Support Ticketing Systems

Job description

Milestone Systems is seeking a Regional Escalation Manager to protect customer trust and ensure successful outcomes in high-impact situations. Based in Brøndby, Denmark, this hybrid role involves leading escalations across the EMEA region, coordinating technical experts and stakeholders for resolution.

The ideal candidate will have over 5 years of experience in Technical Support or Customer Success, with strong project management skills and the ability to communicate effectively with customers and partners.