Danish Travel Advisor — Premium Training (Warsaw)

Concentrix; Brædstrup; On-site; DKK 72,000 - 109,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Training program – fully paid

International and diverse environment

Coaching and mentoring

Modern Warsaw office

Job summary

SAS Nordic Premium Airline seeks a Travel Advisor to serve as the first contact for premium travel inquiries. You will assist with ticket purchases, manage payments, and support customers facing travel issues. You’ll engage customers via calls and chat, building trust through consistent, attentive service.

The role emphasizes strong Danish and English communication, organization, and a collaborative spirit within a diverse, customer-focused team.

Qualifications

• Fluent written and spoken Danish (C1) and English (B2).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient and open-minded.
• Active listener with clear communication and precision.
• Highly organized and accurate in details.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Danish language (C1)

English language (B2)

Highly organized

Active listener

Clear communication

Collaborative spirit

Job description

SAS Nordic Premium Airline seeks a Travel Advisor to serve as the first contact for premium travel inquiries. You will assist with ticket purchases, manage payments, and support customers facing travel issues. You’ll engage customers via calls and chat, building trust through consistent, attentive service.

The role emphasizes strong Danish and English communication, organization, and a collaborative spirit within a diverse, customer-focused team.