Danish Customer Care - On-Site Role at Mercedes in Crete

Next Job Abroad; Denmark; Sur place; DKK 150 000 - 200 000; Plein temps

Avantages offerts par ce poste

On-site position in Crete

Relocation support

Health insurance

Paid training

Career development

Résumé du poste

Mercedes is hiring a Customer Care Representative in Crete to support Danish-speaking customers with vehicle, service, and account inquiries via phone, email, and chat. You will provide world-class service for a premium brand on the island.

The role requires fluent Danish, good English, strong communication, and the ability to work in a team or independently. On-site relocation is provided, with paid training, health insurance, and opportunities across Europe.

Qualifications

• Fluent Danish (written and spoken).
• Good English skills (B2).
• Excellent written and verbal communication.
• Ability to multitask and use Windows/MS Office.
• Team player with the ability to work independently.
• Flexible, with availability for evenings and weekends.
• Customer service experience is a plus.
• Interest in cars or automotive services is a bonus.

Responsabilités

• Assist Danish-speaking customers with inquiries about vehicles, services, and accounts
• Handle interactions via phone, chat, and email professionally and efficiently
• Troubleshoot customer issues and provide accurate solutions
• Maintain high standards of service quality and follow internal procedures
• Participate in paid training and onboarding before starting full production
• Work on-site in Crete and adapt to flexible shifts, including evenings and weekends

Connaissances

Danish language

Customer service

Communication

English (B2)

Multitasking

Computer literacy

Outils

Windows

MS Office

Description du poste

Are you fluent in Danish and passionate about providing exceptional customer service? Join Mercedes as a Customer Care Representative and be part of a global premium brand while living on the beautiful island of Crete.

In this role, you'll support Mercedes customers, handling inquiries related to vehicles, services, and accounts via phone, email, and chat, ensuring a world-class customer experience.

This is a unique opportunity to combine career growth with life in one of Greece's most stunning locations.

Your Responsibilities

• Assist Danish-speaking customers with inquiries about vehicles, services, and accounts
• Handle interactions via phone, chat, and email professionally and efficiently
• Troubleshoot customer issues and provide accurate solutionsMaintain high standards of service quality and follow internal procedures
• Participate in paid training and onboarding before starting full production
• Work on-site in Crete and adapt to flexible shifts, including evenings and weekends

Requirements

• Fluent Danish (spoken and written, near-native level preferred)
• Good English skills (B2)
• Excellent written and verbal communication skills
• Strong multitasking abilities and computer literacy (Windows, MS Office, online tools)
• Team player with the ability to work independently
• Flexible and willing to work late shifts or weekends
• Previous customer service experience is a plus but not required
• Interest in cars, premium brands, or automotive services is a bonus

Benefits

• On-site position in Crete, Greece
• Full relocation support: flight, temporary accommodation, and housing assistance
• Competitive monthly salary plus two extra annual payments
• Paid training and onboarding program
• Health insurance and additional perks
• International work environment with colleagues from across Europe
• Free online Greek language courses
• Career development opportunities and internal mobility
• Social events and team initiatives

Life in Crete

Crete offers sunshine most of the year, breathtaking beaches, delicious Mediterranean cuisine, rich culture, and a relaxed island lifestyle. Living in Crete combines professional growth with the opportunity to enjoy affordable Mediterranean living, local communities, and endless weekend adventures.